ServbankFounded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Banking & Money · Phoenix, Arizona
Excellent
Banking & Money · PHOENIX, Arizona
Excellent
Banking & Money · Scottsdale, Arizona
Excellent
Banking & Money · Scottsdale, Arizona
Excellent
300 approved reviews, newest moderated first
Ben T.
SERVBANK GOT THE BALL ROLLING! Thank you, Mario T., for helping me with my loan!
Response from ServbankJul 26, 2023
Hi Ben, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
Shaukat K.
It is a best bank for all...
Response from ServbankOct 19, 2023
Hi Shaukat, We appreciate the kind words and are glad we could provide you with a positive experience!
GB
Unfortunately my loan was transferred from a great lender to this company about 2 months ago. They put the wrong property address on my loan in the portal (while the documents they received had the correct address). After 2 weeks of my title company trying to request the payoff document in order to make it in time for the closing date (of the selling of the property), I had to step in and request it myself. Only to discover the address in the payoff document is incorrect. The answer I received from the customer service was that they put in a request for their special loans department and don't know when it will be updated and when a correct payoff statement will be issued. The closing day is tomorrow. No one to talk to and you go around in circles without the ability to talk to a manager or someone authorized to fix anything. Terrible customer service UPDATE: Luckily Mario from customer experience replied to my email and helped me out so much with this issue and I was able to make it in time for closing. He is very professional and solved this issue so quickly!
Response from ServbankJul 6, 2023
Hello GB, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
Omar
Phebie was very professional and knowledgeable of what I was inquiring about.
Traci C.
Phoebe, she was very sweet and as helpful as she could be.
Response from ServbankJun 29, 2023
Hi, Traci. We appreciate the kind words and are glad we could provide you with a positive experience!
Michelle
Phoebe was so wonderful and helpful! I absolutely loved that she answered with, “Happy chocolate pudding day! How may I help you?” That made my day! She was very patient and walked me through how to use the online system. Great customer service!
Response from ServbankJun 29, 2023
Hi, Michelle. We appreciate the kind words and are glad we could provide you with a positive experience!
Food E.
I have been working with Mario in customer experience. He has helped me transition to his bank with my mortgage. He is patient and polite and can HELP you with your issues. Thank you Mario! Tom Lyons
Response from ServbankJun 16, 2023
Greetings Tom, Thank you for taking the time to rate my service here at Servbank with 5 stars! I appreciate your feedback and hope to continue providing top-notch service to you. If you have any further comments or concerns, please don't hesitate to reach out to me at (866) 867-0330. Thank you again for choosing Servbank. Best regards, The Servbank team
Paula Whyman P.
Thank you Mario!! Initially I had a rough experience with Servbank (double charges, additional fees, etc) but Mario saved the day!! It’s great to see how quickly Servbank stepped in to help me with my situation. Although my initial experience was not the best, I can’t help but appreciate their efforts to make it right. Thank you Mario for listening and correcting the situation.