ServbankReviews of servbank.com

Escrow analysis completely wrong. They used one correct half year payment and doubled it for second half year payment. They claim this is their calculation. ??? When I’m telling them they are wrong, and ask them to check the payment they just made on my taxes 3 weeks ago, they still don’t believe me. I called my county and they said, yes, they are completely off my a whole payment. But no one at the bank can understand. Their phone system is an endless loop and they don’t bother to call you back when you leave a request for a call. Horrible, time consuming and frustrating experience. UPDATE: 6/13/2023 Mario from Customer Experience reached out to me and I have received a new & corrected escrow analysis.

terrible, they have not paid tax bill for our first year ( last april) so we had to they are suppose to pay our condo ins , amica sent them bill twice impossible to call, all automated, up to now they have $12,000 in escrow yet pay nothing 93 crest ave, unit two, winthrop mass

Kristi at Servbank has helped me through the process of switching lenders to Tms to Servbank and paying off some of my principal balance and made it very simple. Her response time is fast. Thank you Kristi

I am going through some very rough times and Kristi has been so kind and helpful. I suffer from anxiety and my anxiety has been kinda rampant lately and Kristi helps to ease my nerves. I don't know what I would do without her to assist me. Kristi, you deserve way more than 5 stars!

Kristi made sure to give me feed back right away on our mortgage payment plan, the bank reached out to us the following day and it was very helpful. I appreciate itt!!!

Update: WOW! That was fast! Kristi Schleicher contacted me right after this message posted. She contacted me not once, but several times and we just talked today. She patiently helped me resolve each issue. I now am set up on line. Resolved the statement issue and ensured I am in Auto Pay.. Kristi is outstanding. Her customer service and care for me was amazing.. Kristi delivers and is a great asset for Servbank. Thank you so much. I cannot get anyone on phone. I cannot set up my account on line it looped me back to the number where I could not get help. I got a statement that said you did not receive my April payment, then I believe I got a statement you did. I sent In the papers to set up auto pay but the statement indicates it is still off? HELP..I know you are going through allot Right now but your customers are right there with you., Linda Warrington

Previously done

Kristi has been awesome. Thank you for allowing me to work with her. Don