ServbankReviews of servbank.com

Don't bank here. I was to get my escrow money back after they bought out tms. Called twice finally well after a month my check comes. I cashed it, then week later get another one. I filled out an envelope with the check explaining I already received my money. Well guess what I look at my Mobil app and they took back my $875. Dollars and never informed me. They just took it back. My bank charged me 12 bucks for return check fee. If I didn't have enough in my checking account I would have bounced checks all over and had fees galore. I haven't mailed the check yet as it was late Saturday when I got it. I'm holding onto it till I have it out with this bank. Don't you feel that they could have contacted me to inform me they were going to take this money back. I would never recommend or do business with this bank. I don't trust this bank at all. 24 hours later and no one contacted me after I wrote this review. Emailed Kristi thinking this bank cared about people andcwas going to solve this matter. I was very wrong. Not anyone from this bank. I have a check from them sitting here and was told by customer service that it's no good. They asked for prove that they took the money back. I had my bank send that info to them and again still no one has contacted me. Is this the kind of bank you would want to do business with and put your money in their hands. I sure wouldnt. Update Kristi from the bank was able to help me solve my problem of getting my escrow money back. She apologized for not getting back sooner as my email ended up in her spam for some reason. She was able to take care of everything very quickly. I found her to be very pleasant to speak with. Thank you Kristi for all your help and putting up with me who may not have been the nicest person to deal with.

As a new customer to Servbank, I had an initial issue with a duplicate mortgage payment. After several unsuccessful attempts to be refunded, VP of Customer Experience Kristi Schleicher was able to refund the full amount by end of business. She was knowledgeable and pleasant to work with. Highly recommended.

I called to get my recurring payments re-set up after the mortgage had switched servicers. The first person I talked to was unfortunately curt, confusing, and unhelpful. However, I called back in hopes to speak with someone else, and thankfully that person was Logan. Logan listened to the issue I was having and calmly worked with me to find a solution. He communicated well and made sure I understood what was happening. He helped get my issue resolved which was a relief.

James is a good listener, his custumer service is exquisite, was emphatic and supportive. Helped me a lot

She was awesome found my mistake and maid it happen !!!

2 wks ago my hard drive died and I was only able to get 25% recovery and it was all from 2020 or before. Kristi Schleicher was super helpful and sent me her direct email in case I had more issues logging in - which I did. She was really great at helping.

While trying to understand a couple of changes in my mortgage, Kristi Schleicher reached out to me within minutes. She was patient, well informed, friendly, and able to address my concerns. Thank you Kristi. We appreciate your hard work! Highly recommend!!!

Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!