Serentia ShopReviews of serentia-shop.com

Great product and excellent customer service.

I love this product. I admit the applicator broke but a brush is better to apply anyway. It goes on beautifully. I recieved incorrect colour. Contacted customer service. It was answered and sorted straight away.

The product is 'ok', the coverage is nowhere near the videos and photos. The colour for me is far too light so the coverage is even less! I was immediately on alert when I saw its shipped from China. I checked the reviews before risking the purchase and bought based on the positive feedback... but am not sure just how honest they are.

Okay, I'm going to be honest. I only bought this on a complete whim and because the price was right. I really didn't expect to overhaul my entire makeup routine over a shade that I wasn't sure was going to match my skin tone. I'm a millennial, so I was very into the matte look, and I'm obsessed with making sure my skin matches so it doesn't look like a different color than my neck. This makeup somehow matches my skin perfectly. I even bought 3 shades to be sure, I don't know how the science works, but it is so light, feels great on, and now I get to have the hydrated look without looking greasy. I actually love it so much, but what's better is the customer service. They're actually responsive and so helpful, I was shocked. I will definitely be using this makeup from here on out and I'm officially a customer for life on this one.

I ordered a colour and unfortunately it was too pale. Emailed customer service who organised a darker colour to be sent to me. Great service. The cream itself is now a great colour match ans very lightweight on the skin. Covers well and feels like I’m wearing no makeup. Happy with the product and with the customer service interaction I had.

Great customer service.

Great customer service and the product is nice because you can build the foundation and I love the cream texture. I have slightly tanned skin so the warm honey works the best.

The products were shipped from China and took nearly three weeks to arrive. I didn’t receive a tracking number, so I had no idea when they would be delivered. Eventually, they arrived, but unfortunately, I wasn’t satisfied with them. I requested a full refund, which the seller agreed to and confirmed they would process. However, it’s been over two weeks and I still haven’t received any refund. I’ve been repeatedly asking when I’ll get my money back, but my emails are ignored and I haven’t received any reply. I’ll keep pursuing the refund, but it’s exhausting. I asked where to return the products, but they told me to keep them and assured me I’d still get a refund. I suspect they think I chose to keep the products, which is why they haven’t processed the refund. That’s just my guess, but either way, it’s a waste of money since I don’t want to keep them. If you're unsure about buying their products, don’t risk it, because once they have your money, you probably won't get it back.