Serentia ShopReviews of serentia-shop.com

I actually love the product. I have been using it for a while. What I have the dissatisfaction with , last year the amount was sold in a 20g container, now they repackaged and designed and put it to a 10.5g. For the same price. Unfortunately for them, I'll be looking elsewhere for a foundation, I hate sneakiness. When this process was new up on their website, I asked is everything the same(as I didn't want to buy a product that I didn't like) for customer service to say everything IS still the same. Unfortunately they have lost a customer 😕.

The communication and deliver were good, the price was reasonable and the product goes on nicely and covers well. However it does not adapt to your skin tone as advertised. Even in a darker shade I look like I’m wearing a ghost sheet!

The order took three weeks to arrive. When I replied to a follow up email asking about my order, I mentioned that I hadn't received the order yet. They apologized and started a replacement order for it. Of course, two days later, I received the original order. I emailed customer service immediately, and they were able to stop the second order. I ordered Ivory and Buff Beige based on my current Shiseido foundation product. My family said that Buff Beige made me look like a "sickly person from the 1700's." Ha! So I ordered the next color up the line. Will review that separately from this upon receipt and trying it. The consistency of the product seemed thin to me. I used more than a few layers in an attempt to even it out. It didn't really cover up my dark spots and freckles. However, it may be because the color was too light for my coloring.

I had wished that this product had preformed better. The foundation didn’t do what it said it would on me. I have very high standards when it comes to makeup and running a business. I reached out and to my surprise they were very inquisitive and are giving me a full refund. But also are leaving me with the products so I can give them out to friends. What is important is I am 60 years old, but I don’t look it. I’ve been in the beauty business the majority of my life. I was so impressed with their professionalism and their immediate response to me. It is difficult to buy products on line. I really wish they had a few brick and mortar and/or pop up shops for demonstration and for customers to interact with the products and learn about the new technologies that this company is using. So even though I gave them 3 stars for performance, I give them 10 stars for customer service.

It does feel really nice on the skin, but there isn't much coverage. I will use what I got, but I don't think I'd buy again.