LUCILLE S.
I like the product but you cannot see…
I like the product but you cannot see when it is empty because of the way it is packaged. A lot of the cream is on the sides and can not see it to reach it with applicator.
Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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LUCILLE S.
I like the product but you cannot see when it is empty because of the way it is packaged. A lot of the cream is on the sides and can not see it to reach it with applicator.
Tina Y.
The Elixir Cream works for me.
Response from Serentia ShopSep 14, 2026
Hi Tina, thank you so much for taking the time to leave a review, it genuinely means a lot to us. We are so happy to hear the Elixir Cream is working beautifully for you, that is exactly what we hope for. If there is ever anything we can help with, or anything that would make your experience a five-star one, please do not hesitate to reach out at [email protected]. Thank you for being part of the Serentia family.
Linda
I am on my second order from Serentia and I do like the elixir + cream it’s very light. I often get emails from them but my only reason for the score is because I have contacted them but not received any response as I added on to the order the blending brush but when it turned up the top half, the brush was separated from the handle. I sent a photo but no response for a few weeks. I will still order the elixir cream but no extras and I would have hoped they would send a replacement.
Response from Serentia ShopAug 4, 2026
Hi Linda, Thank you for being a returning customer, and for being honest with us - it genuinely helps. We're so glad the elixir + cream are working beautifully for you 💛 You're completely right to mark us down here, though. A blending brush arriving damaged, and then weeks of silence after you kindly sent a photo, is not the standard we hold ourselves to - and I'm sorry we left you chasing us. I'd like to put it right straightaway with a replacement. I've flagged your details to our team - please look out for an email from us today, or reach us directly at [email protected] and we'll sort it immediately. Thank you for still giving us your trust. We'll earn the fifth star.
Fátima P.
Só não dou 5 estrelas porque não gosto do sistema de colocação do produto.
Response from Serentia ShopJun 26, 2026
Thank you Fatima. Your honest feedback helps us out a lot. We'll be sure to take your thoughts into consideration as we continue to improve.
Liz
I really liked the way it covered my rosacea. I don't generally wear make up but since getting rosacea and going out I do use this. It doesn't cake and last for hours without having to re-touch.
Jacquie J.
After initially ordering 2 shades: Warm honey and Buff beige last year, I thought I had been scammed as they took AGES to arrive! When they eventually did, I was glad I had ordered the 2 shades, as one was too light, the other too dark, however, blended together on my face (ratio of 2:1) they are perfect. I couldn't decide if they made me look oily, as have usually opted for a matte foundation, but.. my husband commented that my 'skin' looked really nice and that I looked well! It does cover everything with such a natural glowy appearance, even my rosacea. Ever in the process of finding the perfect foundation, I still kept buying and trying- and wasting money, on more foundations which promised the earth but didn't deliver, only massively disappoint!, I have just cut open and scraped out the remaining blobs of Warm Honey and await my next order!! THIS IS THE BEST honestly.
Micheline Marie Van Der B.
I am very happy with the product and my rosacea skin looks much better. The product gives a natural look. The only reason I do not give 5 stars is that I find it requires a lot of turning and pushing in the box with the sponge or brush before any product speads on the skin.
ciara
It takes several weeks to get delivery as the product is coming from so far away but it is worth it! I love this product because it is such excellent coverage and I blend it with my tinted moisturizer to give me the perfect natural looking tone for my skin. It doesn't have a fragrance or SPF and that suits me as I have sensitive skin. I would highly rate this product.