SephoraReviews of sephora.com

Yasss! Always have nice products. Good sales and sometimes free shipping whooo hoooo!

I have been a customer of Sephora for years; however, will no longer be a patron due to the lack of customer service and support provided from an online order during COVID. I simply needed to exchange an item that was the wrong color and just past the 60 day purchase window, yet they were not willing to accept my one exchange despite having spent over $100 on multiple items. With the current economic environment, I hope they become more flexible with their return and exchange policy but until then I will be shopping elsewhere.

DO NOT BUY FROM SEPHORA AU! I ordered the very expensive Dyson hairdryer and needed to return as it was bought as a gift that was no longer needed and now they are telling me it was bought it in sale so it cannot be returned??? (It was a 15% off sitewide when I purchase so hardly a specific sale item. The customer service advisor was thoroughly unhelpful. DO NOT BUY from here, I cannot believe in this day and age a retailer would have such an old fashioned approach! I work in Marketing - it's helpful to remind brands sometimes that it takes 12X the cost to acquire a new customer as it does to keep one loyal??

i came in with my box of eye shadow unopened and the receipt and they still didnt let me return it :(

Svindyr returfrakt! Vi sökte på "handsprit" och fick upp Sephoras hand clensing gel och beställde. Det visade sig dock att det var "kosmetiska geler vars funktion är att rengöra dina händer och inte att desinficera dem". De står dock under handsprit. Returen måste vi betala och även med leverans till dörren. De skickade dessutom två paket som nu ska tillbaka, fraktkostnad 380 kr (Schenker, billigaste alternativet). Vill varna alla från att handla i denna usla butik! Hade gett 0 i betyg om det gick.

Non metto 5 stelle solo perché finora su Sephora ho effettuato solo l’ordine di una crema viso che comunque è arrivata puntuale ed è di qualità, dovrei fare altri ordini per garantire la perfezione del servizio, ma nel mio caso l’unico finora effettuato è stato più che preciso

Really appreciate to SEPHORA

I ordered the huda beauty dusk eyeshadow pallet on the sephora app. It arrived within less than a week. When it arrived i was so excited and opened it to find that it had been previously swatched. It was obvious as there were finger prints on the eyeshadow colours and smudged and it wasn’t smooth as it should’ve been prior swatched. This is my first bad experience with sephora and i have been purchasing from them for years. With the current covid situation going on this is very unhygienic and poor customer service. As consumers rights we should receive brand new products that we have paid for.