Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Käufer
Zum 2. Mal in Folge ein falsches Produkt erhalten, welches der Kunde dann zum Paketshop bringen soll. Eigentlich sollte man doch davon ausgehen, dass das Team den Produktnamen lesen oder das Foto des Produktes auf der Rechnung vergleichen und dieses beim Versand merken sollte.
Eunice D.
so far so good,, their products to customer service,, good job for the improvement... #seporaproducts
Viviana K.
To be fair, the shipping was ridiculously slow, tbh, which is unacceptable for a company this size. Learned my lesson the hard way.
Hubert D.
I really wanted to like them, but my order never even shipped after a whole week, honestly, so I ended up just buying it elsewhere instead. 2 out of 5 stars from me.
Giorgia Di C.
Esperienze deludenti.Faccio spesso acquisti e nonostante la spesa superi un certo budget,al momento del pagamento, non mi è stato inserito nel sacchetto nemmeno un campioncino di prova. Capisco che non siano dovuti per legge, ma nel mpmento stesso in cui si fa un acquisto e soprattutto di un certo valore,ci si aspetterebbe un piccolo omaggio o un gesto di cortesia, anche solo per far provare novità o ringraziare della fedeltà. È un dettaglio che fa la differenza tra un negozio d'eccellenza e un servizio mediocre: purtroppo, in questo caso, il rapporto con il cliente lascia molto a desiderare.
sara
This is regards to the store in Colonie Center in Albany, NY. I have been a long time customer. I am appalled at the lack of customer service for elderly females. I am 68 years old. I will looking for a complete line of product for anti-aging. I was going to spend about $300 or more. There were five associates on the floor. Not one of them came up to me to ask me if I needed anything. I asked one girl where I could find skin care (thinking she would follow me) she pointed where they were and walked away. I found a few items. I went to check out. A lady was in front of me. Not one person was at the register. Three associates walked past and never engaged either of us. More people were falling in line. No one came to the counter. I put my items down and left. This is the third time I have been to this store with absolutely horrible customer service to the aging community. Can't you do better than this?
Teta
I prezzi dei profumi sono molto cari, non fanno alcun tipo di sconto a meno che non abbia punti accumulati sulla tessera. Alla cassa la signora Benny non è stata particolarmente gentile quando ho chiesto dei campioncini (ho acquistato un profumo molto costoso) ho chiesto la confezione regalo ma si pagava pure quella (in altri negozi è gratis) per finire, ho trovato poi, lo stesso profumo on line, costo 50 euro in meno
Roman N.
Ware am 19.08. / 11 Uhr bestellt - diese sollte innerhalb von 2 Stunden im Store abholbereit sein. Bis heute 20.08. / 13 Uhr keine vernünftige Rückmeldung von Sephora erhalten. Der Store ist gar nicht erreichbar - durchgehend nur "besetzt" Zeichen. Nie wieder.
