Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Nam N.
Mais plus jamais, jamais , jamais!!! Sensé ouvrir à 10h. Ouvre à 10h15. Je suis venue pour rendre une grosse commande internet. L hôtesse fait la moue en donnant la raison pour laquelle je restitue ma commande. Et plus de 20 minutes après... bug informatique. On ne peut pas me rembourser . Exit Sephora. J irais désormais à la concurrence. Ce n est pas la première fois que je suis déçue par leurs boutiques physiques mais c est bel et bien là dernière !
kevin M.
I ordered a 0.5 oz Drunk Elephant eye serum product from Sephora online. When I received it after ~5 weeks, the product arrived expired/rancid. The fragrance of the product is like that of rancid nuts or nut oils, not really acceptable to use. They have made the return/refund task exceedingly tenuous since notifying them of the issue.
Anu
Worst Online Order Delivery: Sephora’s delivery estimates and tracker suck. They give an estimated delivery date, then ship the product while giving you a tracker/delivery date. This so called “Delivery date” is so unreliable and keeps pushing further while the package travels the entire Country. I advise Sephora to set their tracking system to reflect an accurate delivery date if they want to boost their Digital shopping experience.
Elisa
Impossibile acquistare da sito e da app senza incorrere in malfunzionamenti. Spesso si bloccano, il carrello viene svuotato anche dopo un'ora dall'aggiunta dei prodotti, continuano ad essere visualizzati come disponibili (sia con consegna a domicilio che attraverso ritiro in negozio) molti prodotti in realtà esauriti e compare un messaggio solo al momento del pagamento vanificando il tempo impiegato per cercare i prodotti. In negozio ho sempre avuto esperienze più che positive ma è vergognoso che nel 2020 un colosso come Sephora non abbia uno shop online adeguato.
Thái T.
I am quite suprised when I see a lot of bad reviews about buying online on Sephora. This is the first time I ordered from this brand and I bought quite a lot skincare products. They gave me 3 different free samples which are very adorable. Moreover, it took me less than a week ( from 7/27 to 7/31) to receive my package and they also sent me email frequently to track my order. Such a great experience to me and I definitely will order from Sephora again !!!
Lina P.
Servizio clienti a pagamento: ti trattengono mezz'ora al telefono senza aiutarti. Pubblicano codici sconto che non valgono sui prodotti e gli ordini sono impossibili da perfezionare.
Stefania V.
Chiedo mascara e matita waterproof di massima qualità e mi propinano un prodotto che costa tantissimo e non è waterproof......un bagno in piscina e casca il palco al costo di 65 euro. Assolutamente inaffidabili e poco seri.
Marta
If their gift card is stollen they do nothing to help customers. Somebody used my gift card online and customer service kept forwarding me to another department back and force and nobody could help me. They do not care about customer’s money. They said it’s common. Do not buy their gift cards! Worst customer service experience.
