SephoraReviews of sephora.com

If I could give zero stars I would. Sephora has the worst support ever. It seems that their online team, store team and management are unable to communicate within each other. It’s as if they are operating as three separate companies. No point being a beauty pass member if I can’t even redeem my perks. Shopping with them has left me with a bad buyer’s experience. This will be my last time with them. To everyone, you’re better off shopping elsewhere with better service.

I had an item missing from my Sephora order. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. Be very careful when ordering. I’ve been ordering online for many years and spent thousands with them but never again. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. So basically told me to get lost and nothing will be done to fix the issue. Very convenient for them since the serum cost $205!! I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). so apparently to Sephora they delivered everything yet I’m missing an item. Who am I going to believe I wonder... what I’ve actually seen with my own eyes or their employee.

Worst support, they are sending damaged and old products to make fool of customers

Love Sephora forever! I always get excited when visiting their store and even better shopping online, as they recently offer rewards credit! My new find is Fenty Beauty Foundation and Moon Juice Super You supplement. Really amazing products, always great service and overall fun shopping experience! Also, I learned my lesson buying some La Mer products from another retailer kalista-beauty.com at a lower price, and later found out it is fake products, and La Mer confirmed only Sephora and high-end stores are authorized to sell. So I will always stick with Sephora who can guarantee great beautiful skin and reliable products for me!

How can Sephora send out the wrong shade of lipstick 3 times in a row?!! Well they did and they argue your Paypal dispute and expect you to go out and return the product during covid-19 pandemic. Not giving them another chance!

Pessima App, pessimo servizio clienti risposte insulse... incominciando dal App assolutamente scandalosa, consiglio pagate sempre in contrassegno stranamente i pacchi spariscono e il rimborso ve lo sognate, non fatevi accalappiare dalla promessa di campioni e offerte tutte specchietti per allodole....MAI PIÙ

My experience in the Sephora of Aventura Mall was terrible Carlos the person who attended me did not have a good attitude he was a despot he did not want to help me the service was lousy it is most likely that I will not return again👎🏻

they use ontrac for delivery , notorious for not being on time , if they even decide to bring your stuff . will not order from sephora if they continue to use this delivery service.