SephoraReviews of sephora.com

Servizio online davvero pessimo!! Ho ordinato due prodotti per un regalo, usufruendo dell’opzione pacchetto regalo+bigliettino. Oggi è arrivato il pacco al destinatario assolutamente senza bigliettino e con una sorta di pacchetto da assemblare!

So eben habe ich mit dem Kundenservice telefoniert. Nach dem ich lange nach der Nummer suchen musste. In dem Wissen, dass die Lieferzeit 5 Tage betragen kann bestellte ich am 09 November um es am 15 November definitiv zu haben, ein Geburtstagsgeschenk. Wert 50 Euro bezahlt per PayPal. Heute ist der 13 November und der Status für die Bestellung in meinem Konto ist immernoch - Bestellung elektronisch übermittelt. Keine Versandbestätigung, nichts. Man erklärte mir, das wäre blöd aber passiert wohl mal. Der Kundenberater sagte, er könnte sehen, dass es vorgestern rausgegangen wäre, würde sich aber auch wundern das es heute nicht ankam. Sehr beruhigend! Er hofft aber für mich das es morgen noch kommt, einsehen könnte er das nicht und wenn es zu spät käme bräuchte ich es einfach nicht annehmen. Er wusste also genau so viel wie ich. Weder wo es ist noch ob es überhaupt kommt. Auch zwei Tage später sagte man mir, man wüsste nichts neues bzw nichtmal genau ob die Ware überhaupt vorrätig war und unterwegs ist, nachsehen könnte er auch das nicht. Ich müsste warten was passiert. Ich werde dort nie wieder kaufen. Auch nicht im Geschäft. Das die Telefonnummer nirgends auf dem Shop zu finden ist, habe ich so noch nie gesehen. Noch nie so einen unausgereiften Service erlebt! Update: Nachdem ich beim dritten Anruf gestern eine Kundenberaterin am Telefon hatte, die sich freundlich entschuldigte und mich um 3 Tage Geduld bat, (es gäbe übermittlungsproleme mit DHL) erhielt ich 3 Minuten nach dem auflegen eine E Mail von DHL das mein Paket unterwegs sei und einen Tag später meine Ware. Da frage ich mich warum man mir das nicht von vornherein sagen kann und mich nicht damit abspeist, dass man etwas im Vorraus bezahlt und dann nichtmal weiß ob überhaupt etwas für das Geld verschickt wurde. Positiv erwähnen muss ich, dass es keinerlei Warteschleife gab.

Been trying for a month now to order online from a PC, a phone browser or even the application, shipping to my place, click and collect or point de relais. I tried ordering from different accounts and even different credit cards. I LITERALLY TRIED EVERYTHING and none of them Is working and accepting my orders... Customer service is not really helping and not making the effort to find a solution except they are saying that if the credit card and my sephora account doesn’t have the same name they don’t accept the order! AND Since I’ve tried everything and nothing is working i came to the conclusion thatbtheir hypothesis is totally incorrect! So disappointed from SEPHORA FRANCE e-shop. You have lost more than 5 orders i wanted to make recently! Especially that i don’t have the choice but to buy online due to Covid reasons.. Leading to the fact that i have lost many discounts and promo codes now... I so not recommend ordering online from Sephora

Very bad customer service.

Scrivo questa recensione con grande amarezza! Un nome così importante con un servizio clienti così pessimo! Circa una settimana fa, all’acquisto di due prodotti potevo usufruire di uno sconto del 30% sul secondo! Faccio l’ordine,arriva puntuale,sulla fattura viene indicato correttamente il prodotto scontato e quello non! Visto che entrambi erano dei regali decido di restituire uno dei due( quello a prezzo pieno). Fatto il reso mi arriva il rimborso parziale e non completo della cifra che ho pagato! Chiamo servizio clienti che mi ripete che sulla loro fattura e indicato correttamente tutto mentre sulla mia no! Chiedo per quale ragione il mio rimborso non è completo ma la ragazza(maleducatamente) continua con la storia della fattura che vede solo lei ed io non ho! Più volte ho richiesto questa fattura e la possibilità di parlare con un responsabile ma nulla da fare...scuse dietro scuse! Qualcuno può aiutarmi a capire cosa posso fare? Come si fa a derubare le persone in questo modo? Da nessuna parte è indicato che gli sconti vengono spalmati sul totale della fattura!

Sephora blocked my account without warning after I placed several orders during the current VIB sale. I've been Rouge for years. Spent $3k since Jan 2020 alone. They simply cancelled my orders without so much as an email letting me know there was an issue. I was waiting for them to be delivered and nothing. Went into my account and only then did I discover the issue so I had to call customer support. Pathetic customer service. The supervisor told me that I am still permitted to shop in store. Permitted? I am permitted to give you 3k of my money in store? Thanks for that permission but no thanks. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. Seems like Sephora is really cracking down - except they are cracking down on losing customers that keep them afloat. You're not the only store in town Sephora - our needs can and WILL be met elsewhere.

Can't order eGift card. I was really excited to order this eGift Card from Sephora to make a present to surprise my friend, but it was ended as actually bad experience for me. Cold service of email and chat was an actual surprise for me. I was in Europe Sephora stores a lot, and workers there were kind and professional. Anyways, if you using a card from Israel to pay in .com for anything, they will refuse it. I've tried already several cards. Eventually, they asked in a chat if I can pay with PayPal, - Yes, I can! Funny thing: there is no option of PayPal on their website. I felt not like a customer. Very disappointed.

Good evening, I am writing this email to make you aware of what occurred in one of your Sephora locations. I purchased a Nars foundation online, when I received it in the mail I tried it and it was the wrong shade for my skin. I decided to go to the Sephora in the Champlain Mall in Moncton, New Brunswick to exchange this for the correct shade. When I arrived at the entrance of the store I was greeted by a woman who was working the entrance. She told me to go into the store and that someone would meet me to help me choose the correct shade of foundation. A nice woman inside (I cannot remember her name) was very kind and helped me find the correct shade. I proceeded to the counter to exchange my items. I was standing at the sticker on the floor, which is six feet from the cashier’s counter. I was waiting for the woman at the counter to ask me to step up for her to serve me. To my surprise she proceeded to yell very loudly while stepping further from the counter with her hands up in the air saying “Oh my god! I can’t! I cannot serve you! You are not wearing a face mask!”. At this point, I had realized I was wearing a clear face mask which she may have mistaken for me not wearing a mask. I was still shocked as it was very embarrassing that she made a scene in front of a full store of customers. I proceeded to stay where I was six feet from the counter and explained to her that I was in fact wearing a mask and touched my mask so she could see. She said extremely loud “I am still not serving you! She will serve you!”. When a new employee came to the counter I walked up with tears in my eyes and apologized as I had to leave. I did not exchange my foundation as I had to collect myself. I was so embarrassed & upset about what had just occurred. I had also found it odd that the previous employee that was seemed to be very concerned about my mask was still standing at the counter beside the new employee serving me. I have worn this clear mask for months & I have never had an issue. I actually wear this mask as my brother is hearing impaired and needs to be able to read my lips. I also have other disposable masks and cloth masks on hand. I was not wearing these today as my brother was with me. I also wear this mask at work and supply all of my employees with these masks also. We work with the health and safety department and they have never had any problems with us wearing these masks. When I left the store I went to find my mother. When I told her what had just happened she came to the store with me to find a manager as she thought it was completely unacceptable. When we got to the entrance the same woman was still there. My mother and I calmly explained we needed to speak to a manager about what had happened inside the store. She said she was a manager so we began to explain how upset I was over what happened. Oddly, she put her hands in front of her and said she did not like the sound of my mothers voice and that she was being threatening. I could not believe this. My mother was very offended over what this woman had said about the sound of her voice as that is just how she talks & sounds. She was not threatening, she was simply explaining how unacceptable and upset she was about what happened to her daughter. She was being overly dramatic and unprofessional for someone who is claiming to be a manager. I am a manager myself and I would never handle a situation the way she did. It is completely unprofessional to go on that way and not understand the hurt and the embarrassment your customers are going through. She went into the store to get another manager. When this manager came out I was pleasantly surprised by how calm and professional she was after the other two employees I had dealt with. She sincerely apologized about both employees behaviour & explained that she would deal with this situation and speak to both employees. She went into the store to exchange my foundation for me which was very kind. The reason I write you today is because I am still very uneasy about what happened today. I am concerned that this will happen to other customers. As personally I will not be shopping at Sephora again in the future, after the events that occurred today. I do believe that there are many ways this could have been avoided. If an employee has an issue that severe with the type of mask I am wearing then this should be told to customers at the entrance. The cashier could have also calmly and quietly explained to me that she had to go to get someone else to serve me. The woman working at the entrance also could have calmly went to get another manager if she could not be professional and handle the situation properly.