SephoraReviews of sephora.com

Ich kann mich den meisten reviews hier anschließen, der Kundenservice des Online Shops ist völlig unzureichend. Mein Paket konnte nicht zugestellt werden, die Retoure ist eingegangen aber das Geld wird seit nunmehr fast zwei Monaten nicht erstattet. Kontakt mit dem Kundenservice erweist sich als schwierig und funktioniert nur über das Formular auf der Webseite, eine Mail an die angegebene Adresse wurde nicht beantwortet. Auch über das Formular könnte ich nicht wirklich Hilfe finden, da immer die selbe Mail mit der Bitte um Geduld als Antwort geschickt wird. Am Telefon wurde lediglich darauf verwiesen, dass dies in der Zuständigkeit der Buchhaltung liege und der Kundenservice nicht viel machen könne. Insgesamt macht alles einen eher unorganisierten Eindruck und ich finde es sehr Mühsam, ständig den Kontakt mit dem Kundenservice suchen zu müssen. Ich rate davon ab, im Online-Shop zu bestellen. Update: nach mittlerweile 4 Monaten und etlichen Emails immer noch nichts, mein Geld habe ich immer noch nicht zurück, als Begründung wird weiterhin nur ein "technischer Fehler" genannt.

Sephora hat mir ein "altes" Guerlain-Parfum verkauft. Es wurde im September 2020 von mir gekauft, aber lt. Batchcode bereits Oktober 2018 hergestellt. Es war beim Verkauf also schon 2 Jahre alt und hält sich demzufolge nicht so lange wie frisches Parfum. Mir ist das leider zu spät aufgefallen. Sephora wurde daraufhin von mir angesprochen und unterstellte mir, ich hätte das Parfum falsch gelagert. Da ich das Parfum erst einige Tage besaß, ist diese Unterstellung lächerlich. Und den Batchcode kann ich auch nicht manipulieren. Sephora ist mir nicht entgegengekommen. Man muss auch feststellen, dass Sephora absolut keine Schnäppchenpreise bietet. Umso ärgerlicher ist diese kundenunfreundliche Verfahrensweise der Firma.

I have shopped at Sephora for many years and for the past several years, have reached their $1000 minimum spend to become a Rouge member. I received the annual Holiday Savings Event coupon and I was listed as a VIB member, not Rouge, therefore getting a 15% discount instead of the Rouge 20% discount. I called and spoke to a customer service representative, who proceeded to tell me that for this discount, you aren't considered "Rouge" unless you have spent $1000 in the first 9 months of this calendar year rather than the stated annual 12 month spend amount. It does not state this policy anywhere on the coupon or their website that I can find. This makes no sense. Your current status appears in your account. I perceive this as an unscrupulous business practice and a way to "cheat" loyal members out of the discount to which they are entitled.

I contacted Sephora three times with no response in regards to a missing item. Then when I finally got hold of someone I was told it was too late to put in a claim. I will never purchase another thing from them again the worst customer service I have ever experienced.

Ordered foundation and concealer..wanted an exchange..was told I would be given credit..went to an actual Sephora location..was told I had to pay difference between sale price and regular price of foundation..also I would take a loss on the concealer as the store employee told me they don't even carry that brand in store locations..so now I am stuck with a concealer that is too dark and paying more than I wanted for a foundation. ALL I WANTED WAS AN EXCHANGE!!! ITS NOT HARD..from now on, I will not deal with Sephora at all in any way shape or form..Ulta it is..or directly from makeup companies..VERY DISSATISFIED AND ANGRY

i bought a fullsize cream online and was in love with it so I ordered another one. The 2nd box came but it wasn’t the cream that I ordered. It was a freaking cheap eye shadow worth 10$. I tried contact sephora and they shut me down because of my shipping address. I couldn’t come back to the States so i had to buy it with a shipping company. And they never refund or send back the cream that I order. What kind of scam is this ?? DON’T WASTE YOUR MONEY ON HERE. There are better site with better customer service. Honestly, Sephora just scammed the f out of people

Where should I start...I’ve been told by this company that I basically COMPLAIN TOO MUCH! After only being a credit card holder for a year, I’ve managed to become ROUGE tier! But after having to constantly complain about numerous orders being packed together in ONE BOX just for Sephora to save a few dollars, while my products are being destroyed when delivered to me! The most obnoxious and RUDE customer service agents on the planet! Blames customers for their own mishaps, and instead of fixing the issue, the customer is simply to blame! Packages being intercepted while in the midst of being delivered, only to realize that the customer is being blamed for something that’s totally out of my control and yet again it was a company mishap! I’ve never felt so mistreated by a company before that’s so entitled and has a “god” complex! Word of advice, if you don’t want clients complaining, DO BETTER at trying to provide proper customer service & products! Take note from Ulta!!

I have ordered something that I could use code for it to get more points and the code did not go through and I did live chat with them and asked if they can put the code through so I get the points which I ordered about 15 minutes ago and she refused to do this little thing! Like I don’t understand them I have been buying from them for about 4 years now and since now the stores are closed I wanted to buy online but I just regret choosing Sephora! There is a lot better stores or online shopping websites that they do anything to make customers happy with their purchase. I will not recommend Sephora at all 👎🏼 Very disappointing...