SephoraReviews of sephora.com

Control problem

Ich habe mich riesig gefreut, dass Sephora jetzt auch nach Österreich liefert. Bei der ersten Lieferung hat alles reibungslos geklappt. Meine letzten beiden Lieferungen wurden allerdings storniert, weil (einige) Artikel nicht lieferbar waren. Es ist mir unverständlich wie Produkte nicht lieferbar sein können, wenn es mir möglich war sie in den Warnekorb zu legen. Weiters verstehe ich auch nicht, warum eine ganze Lieferung storniert wird, wenn einzelne Artikel nicht verfügbar sind. Das ist mir noch nirgendwo anders passiert. Beide Male hat sich Sephora mit einem Gutschein für die Übernahme der Versandkosten für die nächste Bestellung entschuldigt. Dieser Gutschein war aber nur am Tag der Stornierung gültig. Nachdem eine Stornierung nachts in meinem Postfach war, war der Gutschein schon ungültig als ich von der Stornierung erfahren habe. Ich werde den Online-Shop in Zukunft meiden.

Love Sephora!

Three years ago, I’d have given Sephora 5 stars. Today, I wish I could give them zero. Around the end of 2019, they started shipping to Rouge customers (those of us who spend a lot of money with them) using a company called Lasership. Just look up some reviews on this shady company for further reference. Thus far, Lasership has lost, delayed, or mishandled at least a dozen packages of mine. Sephora always made it right though, so I continued to put up with it. The shipping was free after all. Well, not so much anymore. They actually want their Rouge customers to pay $15 per year for this reprehensible service. Sephora is a joke! I decided to delete their app and unsubscribe to their emails today because once again, they shipped my most recent order totaling $250 with this trash shipping company that said my order was out for delivery 3 days ago. So on the supposed delivery day, I walked outside to get the mail and I saw a package from Lasership, but when I opened it up, it wasn’t mine. Interestingly, there was probably about $50 worth of product in it. Coincidence? I think not because right after I contacted Sephora, all of a sudden, my tracking went from out for delivery to “exception” and no updates after that. After 3 days. Nonsense! This just translates to stolen in Lasership language. I mean, how could you even ship something of such a high dollar value with a company that is known for stealing packages? Just Google “Sephora Lasership” and you’ll see customers on their public customer service forum pleading with them to stop using this shipper. Clearly, Sephora does not care about their customers since they continue to cheap out on us with Lasership. Then I come to find out that Sephora is firing people for their religious and political beliefs. Disgusting, stick to selling makeup. Actually, FIX the way you sell makeup and get it to reach your customers because THIS customer is done.

Successfully received delivery

Punto Vendita SEPHORA Torino Piazza Gran Madre. Abito a 100 metri , ma da anni mi reco in altri proprio perche' il personale non brilla in gentilezza. Arrivo alle 18.50 praticamente avevano gia' abbassato serrande , mi servivano 3 prodotti che uso da anni se disponibili ci avrei impiegato 5 minuti . Chiedo se posso ancora entrare mi dicono che chiudono alle 19 di entrare . Chiedo il primo prodotto finge di guardare e dice che e' esaurito. Rispondo va bene mi servivano altri prodotti ma vedro' di prendere tutto altrove . Saluto(loro no) esco . Mi giro H. 18.56 ... punto vendita chiuso . Il giorno dopo chiamo e chiedo la disponibilita' del prodotto mi viene detto che e' disponibile ... tutto questo per dire che la mia spesa da oltre 300 euro la ho fatta altrove. Complimenti alle commesse Punto Vendita SEPHORATorino Piazza Gran Madre.

Absolutely appalling customer service in Italy. I bought a perfume for around €100 in a store in Rome, I arrive home and open the box and realise it is the WRONG item that was shown to me in the store. I go to the store with the box, receipt and original bag and they refused to exchange it as the BOX HAS BEEN OPENED AND THE ITEM IS USED. I sprayed it once. I had to obviously open to realise it was the wrong product!?!? I can't see through the box or smell the perfume unless I open it and use it. They did not allow me to return and even were suspicious of me returning it opened. Sephora has lost a customer for life. I will never be buying anything from here again. I am also ashamed of Italian customer service. One of the worst I have ever experienced. Disgusting.

etwas bestellt und ich habe keine Erstattung erhalten, trotz Einsicht, dass es deren Fehler war. Einfach unverschämt.