SephoraReviews of sephora.com

I'm a long time customer of Sephora with Rouge Status. In March 2021 I placed 2 orders valued at about 400 USD. I received products worth 250USD and Sephora has refused to refund or replenish. I've spent thousands of dollars in Sephora every year without a claim. I'm still shocked by their response. I trusted their brand and they screwed me over big time. Will never ever use them again. They are thieves.

I emailed Sephora asking why they cut ties with Amanda Ensing. I also asked them why they donated money to BLM when they're nothing but a racist, anti-white Marxist group scamming people (they take about $7 million annual salary EACH and have donated NOTHING to the black communities). I got an email back from some corporate bigwig who stated that Sephora cut ties with Ms. Ensing because "she made light of the horrific protests at the capital". She did not address the BLM donations. Her email was condescending, to say the least. I have a copy if anyone wants to read it. I responded with an email stating that I've read Ms. Ensing's posts, and that she did NOT make light of anything; I also said that she was a bald-faced liar by claiming such a thing. It was *CLEAR* that Sephora targeted her because A) she's a Christian, and 2) a Trump supporter. I am a Trump supporter. So, by their lies and treatment of another supporter, that tells me what Sephora thinks of me. I closed my account there. I will spend my money elsewhere and will NEVER shop at that trashy place again.

WOW Bummer WAS going to order from Sephora But all the bad reviews NOT going to waste my money on a BAD RAP store

Arrivato ordine oggi con una promo, in oltre diceva che mi avrebbero mandato dei campioncini omaggio a fronte di una spesa minima 😂😂😂😂neanche l'ombra.... Forse pensano che 60 €di acquisti (scontati) sono poca roba per l'azienda 👍👍👍

Made a purchase and received damaged, faulty product. (a Sephora house brand lipgloss has black globs of unidentified matter in it.) Reported the issue to customer service and was told they could not issue a refund or replacement because my mailing address is a UPS Store mailbox... They're obviously ok with shipping to my PO Box, but can't issue a refund or replacement because because of it? The lipgloss was only 12 dollars BTW, and I only wanted a replacement.. LAME. My advice to potential customers? Stick with ULTA instead.

Sowas habe ich noch nie erlebt! Seit September 2020 renne ich 29,95€ her, die von einem Produkt stammen, das ich einen Tag nach Lieferung zurückgesendet hatte. Etliche Male habe ich sephora per Mail kontaktiert, zweimal angerufen - es hieß sowohl schriftlich als auch mündlich jedes Mal "Ihr Anliegen wird an unsere Buchhaltung weitergeleitet, wir bitten um etwas Geduld". Jetzt reicht es mit der Geduld! Heute habe ich einen Anwalt beauftragt. Mir geht's ums Prinzip. Und bestellen werde ich dort bestimmt nicht mehr!

Do una stella perché non posso dar meno. Ho effettuato un ordine lunedì 22/03 e ad oggi non c’è traccia del mio pacco. Francamente ordino spesso online, da siti anche più piccoli e mai mi è successa una cosa del genere. Per non parlare poi del corrieri (GLS) : tracking inesistente. Da un anno non ordinavo e questa sarà ufficialmente l’ultima volta.

Pior experiência em loja online line da minha vida!! Fiz uma compra e por descuido acabei efetuando dois pagamentos, Entrei em contato com o desastroso SAC dessa empresa q nada resolveu, posteriormente por e mail, me disseram q haviam cancelado meu pedido, sendo eu q eu somente havia pedido o estorno de um dos pagamentos (com o referidos comprovantes anexados). O SAC finge q não te escuta,o chat desconecta propositalmente, ou seja, o cliente não tem o menor suporte pós venda!!! O certo deveria ser negativar as estrelas, porque uma, é muito!! Resumo: cancelaram meu pedido sem minha permissão, disseram q farão o estorno dO pagamento em VINTE DIAS e o q foi pago em duplicidade não devolveram !!! Amadores! Nota 0 Serei obrigada a acionar legalmente para finalizar o processo!