SephoraReviews of sephora.com

I’m giving one star because every time I place an order, I have to think twice. Why? Because the order never comes on time. You also choose what samples you want and they send you something else. Ridiculous.

Im Dezember etwas bestellt aufgrund eines Fehlers zweimal abgebucht. Seit dem keine Erstattung erhalten, trotz Einsicht, dass es deren Fehler war. Einfach unverschämt. Der Kundenservice verweist auf die Buchhaltung und man wird vertröstet. Unglaublich was man sich da erlaubt

I order online and have a rewards account. They carry some items that normally can only be found in Macy's, so if one is out I go to the other. I enjoy their store brands and the gifts on my birthday! Their website interface is very user friendly and they have great sales. Any store I've been inside was always clean and I was promptly greeted or led around to find exactly what I was looking for. I've been to sephora outlet stores all over the United States and every single one I visited was set up nicely and staff were so so helpful! I feel sad anyone had bad experiences shopping or working for the company. I've only ever seen happy employees and awesome products. Not every product I've purchased was perfect, and I was offered refunds or exchanges. That is the idea for cosmetics, you try until you find what works for your skin and style currently.

1) Bestellt. 2) Geld abgebucht. 3) Bestellbestätigung nie erhalten 4) Technischer Fehler 5) 3 Monate keine Rückmeldung. Keine Rückersattung. Nichts. 6) Geld Weg 7) Konsumentenschutz eingeschaltet. 8) Hoffe ich sehe mein Geld irgendwann in den nächsten Jahren. Keine Hilfe, keine Meldung, nichts! das Geld ist weg. Super Firma! Gönnt euch den Spaß.

I love the mail order. They carry the best brands all in one place. Returns can be mailed back or taken into nearest store.

Use to purchase all products for my wife, perfume and make up will never do so again. I will never shop at Sephora ever again. When you fire someone for her religious beliefs, than you are nothing but scum, you are a racist, bigoted, christianaphobic company. Hope your business closes and you get canceled. I give you zero stars

I have been a Sephora customer for years. In fact, I almost always shopped at Sephora before I considered another store or website. I redeemed my points for a reward last year. This expired within 90 days, which I was not aware of. It is my fault, I should have read the fine print. I am frustrated that Sephora has decided to not help if a reward expired. Mind you, this is my points (earned from spending money). They have no solution. And refused to help. I will take my hard earned money somewhere else.

Extremely overpriced and overrated brings politics into the company and has a shi!!y opinion.. will not shop here any longer and neither will any of the folks i know... the worst company for makeup out there!!! Also, they do not clean their make-up applicators they use on ALL customers from what employees have told me.. gross!!! And dangerous