SephoraReviews of sephora.com

Horrible service. Received a damaged product in January. As I used it, it stopped working yesterday. The product is great, the packaging is crap. The company is hiding behind their policy, regardless that we are in lock-down and they sold me a damaged good. Stay away from this company. Their approach is unethical and they really don't care. For the total sum of $34.00 they are willing to lose a client. Well the good news is that where ever I buy cosmetics I will pay the same price, what brings me back is the service. Due to the non existence of the such service, I can take my business elsewhere and since I have a lot of friends, I will be glad to share my experience with them. By the way the man who picked up the phone in the US put me on hold twice while I was talking to him. I should have taken the hint and move on then.

Sephora is such a disappointing company. They have shown zero support or empathy for their clients throughout the pandemic. While other large chains have offered extensions in their policies during the lockdown, this company does not offer any extensions to time sensitive policies.

I have always gotten the worst recommendations from employees at Sephora. When I was looking for a foundation, they lied about them to fit the description of what kind I wanted, luckily I only tried the sample so I could return it but it wasn't close to what I was looking for. U can't even ask them to do a color match cause they will match you with something way lighter, it made me look like a ghost. Also a lot of times they lie about products not being in store and that they only sell them in packages with multiple other products to sell more even though what you asked for is in store.

Ho provato LIBRE EAU DE TOILETTE,armonia perfetta fra il profumo di lavanda e fiori d arancio...rimane sulla pelle profumo di leggerezza..eleganza.. mi ha conquistato alla grande

I ordered 20 items on 4/18 from Sephora, totaling $451. I received them on 4/22. I kept 5 out of the 20 items and, on 4/23, I returned 15 items. I did not take a picture of the items I returned; I simply placed them all in ONE box and sent them back with the return slip inside the box via USPS, as per Sephora’s instructions. It is now 5/12, and after several phone calls with Sephora, I am being told that only 4 of the 15 items were received in the box and those are the only items for which I will be receiving a refund. I have elevated this to the supervisory and managerial level at Sephora but I was basically told that since there is no photographic proof on my part that I actually placed all 15 items in the box, it is their word against mine that I did not return all the items that I listed on the return slip. So, I am now out over $300 for items I did not keep! I am at a loss (quite literally). I honestly never thought to take a photo of the items. And, had this not happened during a pandemic, I probably would have returned these items at my local Sephora store instead of shipping them back. However, due to Covid-19, I thought it'd be safer to send the return back via mail. But now I'm being penalized. Needless to say, I will continue to fight this matter as much as I can, but it is degrading to be treated as a liar and a thief, and it is also time-consuming and just plain irrational! I have never been treated like this as a repeat customer in good standing. Sadly, I will boycott Sephora from now on. I would rather shop at Nordstrom and Bloomingdale’s, where there is TRUE customer service.

Poor customer service in stores and the products are not that good anyway.

Die Lieferung war schnell, die Ware ist gut! Nur die Retouren-Bearbeitung dauert ewig! Ich warte nun seit 3 Wochen auf mein Geld bzw. auf die Bestätigung, dass das Paket überhaupt in Bearbeitung ist. Also, wer sich dort Produkte bestellt und diese zurückgeben möchte sollte damit rechnen, dass die Retoure auf sich warten lässt!

If you’re going into the store there’s no problem majority of the time however I placed an order ten days ago says it was suppose to be here the 6th it’s now the 10th & I have nothing but money taken from my bank account I’ve reached out twice through chat and email both said they would submit an update on my order never got anything back! I had to call customer service she said she can’t give me a refund or cancel my order and to hold so she can figure it out…it’s now been 42 minutes on hold for her to keep coming back and forth to say she’s still holding?! Nobody has done anything to compensate for this refund me back.. nothing!! I am so angry with Sephora I won’t be shopping here anymore because this is just unprofessional on so many levels Update : after being put on hold she said she would put in a request to see where the Oder was the same thing the two online reps said I told her that’s what the other two did it hasn’t gotten me anywhere she was polite and said she would talk to her supervisor had me on hold for another 19 minutes and hung up on me!