SephoraReviews of sephora.com

We ordered first time ever a concealer and were promised 2 free samples which my 2 daughters were excited about. Nothing in the envelope but the product we paid for. I think it is a scam to entice you to order and they have absolutely no intent to mail. Rep says we cannot ship in a regular envelope. Absolutely, a great rep and company would put an envelope in the mail. Never again.

I would give negative stars if that was an option. I have been a Rouge member for years and have within the past year experienced several issues with shipping and with costumer service. I just received an order whereas one of the eye shadow Jouer sticks had been used/ tested on someone. I contacted Sephora as this is highly unsanitary and it's CLEAR nobody does any quality checks before sending items out. I was told that there is nothing they can do. This is not the first order I have received that had been pre-opened by someone. Last was a few years back where I purchased something as a gift and the person opened it like that. Needless to say I will delete my account and no longer order from them.

I used to really be a fan but there are many things that have changed that and I am pretty sure the company does not care. There are small things, like when I went to go get the free birthday gift that I was so excited about and the woman robotically gave it to me without saying happy birthday and looked like she hated her life. Then there is the fact that I go and try to have my account looked up to get the points to get samples and there was always a problem but rather than assist me in fixing the problem the associates would just talk about the problem by the fourth time I asked how to fix the problem and they told me I had to call customer service. umm ya not doing that. Yesterday, I purchased something online and it said returns good on items within an hour I kept clicking and kept getting told to wait one minute. Well, I was never able to return the item and I had ordered the wrong thing. Usually, in the store what I want is out of stock and this happened before there were known issues about shortages. In any case, there are plenty of places to buy expensive makeup but at the end of the day it kind of made me realize I don't need all this stuff anyways so thank you for Sephora for your lackluster service. I don't need expensive thing to feel good and certainly don't need to be treated like my business does not matter.

La storia più bella del mondo. 11 ottobre acquisto dei profumi... mancata consegna, il pacco si perde e passano settimane, sephora non si fa sentire e ad un certo punto, senza chiedere se io volessi un rimborso oppure una sostituzione, sephora mi rispedisce gli articoli, in seguito contatto tramite numero verde il customer care per richiedere un annullamento in quanto i profumi erano un regalo e di conseguenza non ne avevo piu bisogno dato che avevo una consegna da rispettare, infatti li ho presi altrove. Il reparto mi dice che devo attendere gli articoli sostitutivi e successivamente rifiutarli per poi ricevere un rimborso tramite IBAN oppure tramite buono. Io richiedo 10 volte il rimborso tramite IBAN ma sephora non si da per vinta, mi rimborsano tramite buono credito online. Arrivo a tal punto da aver speso 400€ in un solo mese perche i profumi li aevo presi altrove (200€) in piu avevo ancora 200€ bloccati da sephora (di quel buono regalo non me ne sarei fatto nulla perche ripeto che erano un regalo). 15 Novembre, oramai da un mese e qualche giorno ho ancora i miei soldi bloccati e decido di contattare sephora per richiedere per l'ennesima volta il rimborso tramite IBAN. Sephora totalemente senza la mia autorizzazione mi elimina il buono regalo dall'account e mi crea e spedisce un nuovo ordine con sempre gli stessi articoli (dei quali non me ne faccio nulla perchè ripeto che li avevo comprati altrove), in più a quest'ordine effetuato senza la mia autorizzazione, Sephora mi manda una mail: Nel caso in cui rifiutasse la consegna, il reparto competente non potra' procedere con il rimborso. Una minaccia bella e buona da controbattere con un avvocato. Il diritto di recesso è una legge e non vedo l'ora di denunciare sephora perché non vuole esercitare questo dovere. Un qulsiasi ordine va rimborsato se restituito entro 14 giorni, detto ciò il pacco che arriverà da sephora lo rifiuterò e se non vengo rimborsato passeremo alle maniere forti, il quale sito ladro, con un reparto assistenza incompetente merita.

Misleading marketing tricks ! On single day 11th Nov they had offer saying all orders over 1200kr will follow with a goodie bag. But nothing came with order and when yyou ask customer service, you’ve been told no goodie bag left that’s why. Well it’s understandable but it would be nicer to receive a “ sorry card” or something than no explanation at all unless you call and ask. The person who works at call center is not so friendly. C’mon Sephora, you can do better than this!

Nach dem Lesen der Bewertungen hier habe ich mit Befürchtungen bestellt, doch es war alles bestens. Retourniert habe ich nicht und kann daher keine Aussage zu diesem Servive machen. Aber zwei Bestellungen kurz hintereinander, beide mit größerem Rabatt, sind ohne Probleme zügig angekommen. Nichts wurde storniert. Der zweiten Bestellung lag als Zugabe ein angekündigtes Set mit 15 Minis bei, diese Beigabe war sehr großzügig. Es waren zwei Originalgrößen und wirklich hochwertige Produktproben im Set. Zu dem Set gab es noch die üblichen zwei kleinen Proben. Ich bin zufrieden.

Un'ora per completare il carrello e scopro che non è possibile avere la spedizione per 3/4 degli articoli scelti... L'unica alternativa è il click and collect presso un negozio (uno solo tra tutti quelli presenti in zona). Tempo perso. Ma a leggere le recensioni forse ho evitato una perdita di soldi e salute. Sephora mi ha sempre visto poco e da adesso mi vedrà ancora meno.

I go to the SEPHORA at the GROVE I LOVE THE SERVICE THEY ALL VERY KIND AND KNOW WHAT THEY DOING I ENJOY GOING THERE I WAS THERE TODAY AND MONICA AND GARA HELP ME VERY KNOWLEDGEABLE THANK YOU JOSEPHINE CHECEL 👍👍👍👍👏🏻👏🏻👏🏻👏🏻