SephoraReviews of sephora.com

Don't buy from this company. Have order a cream twice and each time I received an email that the order wasd cancelled. When I complained they said that we cancelled the order ! What a scam !

Order a night cream, to my amazement I received a Nike t shirt!!!!!. Have emailed for correct item to be dispatched. Don't hold out much hope and now they have my money. Furious!

I ordered some Charlotte Tilsbury make up, never received , have emailed them twice, no response. Will never use them again, disgusting service. There customer service is non existent

Usel webbshop och väldigt otydlig leveransmetod. Hade beställt en produkt med hemleverans ändå kommer den till utlämningsställe lååååångt bort (med dagens bensinpriser så blir det ju snordyrt!). Kundservicen lika dåliga de på att kunna förklara varför det har blivit så.

You need to restock your products. I've been waiting for months to purchase my shade of the it cosmetics cc cream, along with the powder range. The whole range is almost completely sold out and has been for months. I contacted to ask when they restock and just got told they don't have a schedule. That's not really good enough... No one wants to keep returning for months to try purchase a product and find there has been no update in stock. Never use to have this problem but its been an issue for most of this year. Just restock your products and have a definitive time frame or customers, like most other stores. I was a regular customer but am now force to buy elsewhere because of this issue. I know people with the same complaint and they have directed me to alternative sites/stores. I'll be directing other people to alternative stores as well if the issue with restocking continues.

I have been using Sephora for years and have been maintaining a VIB reward program. Never really had any issues with them until now. I placed an order on November 7th, for quite a few items that totaled $900. I was excited because my birthday is coming up end of the month and I also used a 15% discount. They have those about twice a year. So I have been making a list of new makeup items I want to get with a discount and to treat myself before my birthday. After I placed an order, I got an email confirmation, and it said that they currently had some shipment delays. Thus, I have been passionately waiting for my order to arrive. However, today I realized that it have been over 2 weeks, so I logged into my account to see what is going on. It turned out that my order was canceled due to authorization issues. I never got any email that there was something wrong with my order/payment method/account. I called customer service, and after providing a bunch of my information, all they did was to submit some form to unlock my account. What?? Why was it locked in the first place?? The girl had no idea. She said they would get back to me within 7 days, and I will be able to place an order again. NO, THANK YOU. Not buying from Sephora again. Wasted so much of my time. I immediately went to Nordstrom's website and ordered all the items from there. Everything will be coming in the next 3 days, right before my birthday. I don't want to give my business to this company anymore. My issues are: no communication when the problem happened. I had to spend 30 mins of my time talking to customer service to give all the information while my problem was not immediately resolved. The customer service was nice, yet they seem not to know what the issue is or how to fix it, so they are pretty much useless.

Would give them 0 if I was able to! Ordered £135 worth of perfume with the promise of a free beauty gift worth over £120 because I spent £130+ free gift didn’t come, spoke to customer service and it’s “out of stock” so they won’t be sending it. Awful! Should not advertise something they do not want to fulfil. Sending this one back for a full refund and will order from a more reputable company!

My daughter was going to buy montale perfume for me. It was £65.60. She logged on yesterday to complete rhe purchase and the price jumps up £85.27! Leading up to Black Friday. Surely, this shouldn't be allowed...