Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Sarah R.
I had an issue with an order but the communication from this company is non existent. There is no telephone number and the limited channels for communication mean that you end up going round in circles. As a result, an order (my husband's Christmas present) is currently stuck in limbo. DO NOT USE THIS COMPANY- you're better off paying slightly more elsewhere and getting a decent service (or receiving the item in my case)
Mr shane P.
Ordered 2 weeks ago still no item!! Evri tracking says returning to sender! Customer service dont reply to any emails. Live chat just kicks you out whilst waiting. No phone number. There is literally no way of contacting them! Basically been scammed out of £30! Wish id read these reviews first before placing my order! Which was a xmas gift may i add! Terrible company
Phillip S.
Look at the state of this Christmas present ! Very poor packaging ( a plastic bag wrapped up ) paying good money and end up with something looking like a last minute buy from the pound shop ( nip+fad )
Greavesy J.
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM!!!!!! ORDERED, PAID FOR NEXT DAY DELIVERY AND STILL HASNT CAME A WEEK LATER! NO CONTACT, NO CS, NOTHING!
Diana F.
Wish I’d read reviews before ordering. Was supposed to be 48 hr delivery but no sign 14 days later. Have tried to contact them multiple ways but no response. One message sent via their uk website went to the USA! They at least had the courtesy to respond but only to tell me they couldn’t help with uk orders. I have basically been robbed of £64 and plan to report them to trading standards. UPDATE: eventually got a refund via PayPal. Altogether a dire experience - I will never go near Sephora again.
Dee
am writing to you to raise an issue about: Online Shopping The issue that I have experienced was: I ordered two items and then seen one of them on another site was over £22 Cheaper i contacted them immediately Before the order was dispatched. And I even asked if they would price match . But no and no they wouldn’t do either . So not happy It occurred on: 2022-12-17 This meant that Out if pocket Reduce the price I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to I have contacted via instagram but no reply there either
Eli
esperienza pessima l'unico sito in cui ti viene scritto che ci sono i prodotti, li metti in carrello per poi scoprire che non sono disponibili e non solo ti propongono negozi in cui puoi trovare quanto hai scelto e poi invece in negozio scopri che l'ordine è decurtato. Per peggiorare il tutto non ti avvisano quali prodotti sono realmente disponibili perdi tempo per raggiungere il negozio sono partita da un'ordine iniziale di oltre 50€ e in negozio ho trovato 2 prodotti per un totale di 6€! assolutamente una presa in giro! con email poi ti chiedono di dare un voto all'esperienza di acquisto.... e stranamente il sito non registra il voto deludente.....
Charlotte
Ordered a Christmas present on Thursday and paid for next day delivery, the parcel has still not arrived. I am very concerned it is not going to come in time for Wednesday for me to give to my mother. I have not been informed what day it will be arriving and I feel next day delivery should not be an option if you can not provide this service.
