SephoraReviews of sephora.com

Ho effettuato un ordine il 6 dicembre, ed i prodotti erano tutti disponibili.L' ordine risultava approvato ed in lavorazione, ma dopo 6 GG. me lo cancellano giustificandosi che un prodotto era indisponibile(peccato che avevo altri prodotti nel carrello).Che choc, sotto Natale, sono dispiaciuta ed incazzata, il sito è gestito in maniera inappropriata... sembrerebbe che lascino le offerte per attirare ma poi realmente non le hanno più....Un sito inaffidabile!

I ordered my parcel in November and it still hasn’t arrived. Evri (the delivery service) still has it recorded as ‘on its way’ and it is meant to be a 2 day delivery! I recorded the parcel as lost in post and another was sent out, again, the same thing with the delivery company Evri claiming that the parcel is ‘on it’s way’ and I have heard nothing since. Feelunique never had any of these issues!

Selbst 1 Stern ist zu viel. Der Kundenservice ist so frech und unverschämt gewesen. Bislang Unhöflichster Service, den ich erlebt habe ! All die Kommentare hier verstehe ich von nun an besser!!!!! Zudem ist nicht nur einer, sondern mehrere von den frech gewesen. Hatte ich bislang echt noch nie, dass ich so dermaßen behandelt wurde von einem Kundenservice. Ich werde meinen Anwalt einschalten.

Versprochene Vorteile und Prämien werden nicht gewährt. :-( Enttäuschend.

This is the second time, the item is lost in delivery. I would not recommend purchasing anything from Sephora as there is poor customer service and using a delivery company that isn't delivering. I have still not received an item I have paid for.

Shocking service. Same as another reviewer the delivery driver literally dropped the large box on my doorstep whilst I stood there…instead of handing it to me. when I took it indoors to open it I could see the box was far too big for the contents with the result that it was bashed in on one side, the gift boxes hadn’t been wrapped and secured properly so had been thrown around the much to big outer box. The gift boxes were damaged and the contents spilled out in the box. I have tried to contact customer service but they don’t seem to have any uk customer service at all. Shocking! I wasted my money (over £100 on gifts which arent fit to give, and won’t be ordering again. Really need to spread the word about this awful company!

I'm only giving 2 stars because my order is finally here which is no thanks to Sephora as they don't reply. I've used FeelUnique for the past few years and never had any issues, now it diverts you to this company. Their choice of products is basic but they had a gift set that I was looking for so placed the order. One part of the order was sent from a 3rd party and it was here in a couple of days, the other was sent with Evri and they've had it since the 4th and was delivered today the 13th. I've emailed multiple times to just receive generic responses and gave up with live chat, I've got my order and won't use them again, simple.

Order arrived quickly which was good. Disappointed by the packaging as it came open! The DPD driver just dumped it on the floor with no care. Not impressed with Sephora for not properly packaging the items I ordered. The daily emails are so annoying that it is not worth signing up to it. Only reason I ordered is because they were the cheapest place to get what I need and offered free delivery. Would possibly order again or consider a slightly more expensive competitor just to know my parcel is safe.