SephoraReviews of sephora.com

I placed an order which was dispatched the following day. Unfortunately after 10 days my parcel had not arrived. I contacted Sephora via messenger and they contacted the courier. 2 days later I received a message from Sephora saying they assumed the parcel had been lost and they had refunded me, the money was in my account on the same day. The following day my parcel arrived! I contacted the company and they replied on a Sunday afternoon asking if I wanted to keep the goods or return them. I wanted to keep them. They therefore sent me another invoice with a 10%discount. Special thanks to Susanne and Megan.

Prezzi assolutamente alti, ma dovevo spendere un buono pazienza....il profumo acquistato presenta un rincaro eccessivo,inoltre si sono persi in un bicchier d'acqua.. .nemmeno in pacchetto regalo...troppa fatica...hanno messo l'occorrente nella busta, una specie di casetta trasparente,assolutamente sproporzionata per il regalo molto più piccolo che ci ballava dentro...pertanto dopo aver speso 67 euro per un profumo che ne costa 50,sono dovuta andare pure dal cinese a comprare la carta regalo. Pessimi!!!!!!!

Ho acquistato un calendario Dell avvento e ho avuto una brutta sorpresa lo scatto del 15 dicembre è vuoto ho provato a controllare gli altri qualora ci fosse stato un errore e messi 2 regali in un altro scatolo ma nulla Non mi serva corretto e professionale dato anche il costo della box di 149 € avendola acquistata 2 mesi fa a prezzo pieno Spero di essere contattata da voi.. Grazie

I paid for next day delivery and it didn’t arrive!!! I ordered before 6pm

First parcel never arrived - lost by Evri. Replacement parcel only contained half the order. Just keep getting standard replies. Chat never works. Wouldn't use them agsin.

Ho acquistato un articolo durante il Black Friday, è passato un mese e ancora non è arrivato nulla. La spedizione manco si vede . Pacco inesistente. Complimenti a Sephora e al suo team inutile

My order was missing items, so I contacted them. The chat agent stated she would send the item. I received the confirmation email. It was the wrong item, and it was being shipped to a different person at a different address! I contacted them again and was basically told the item was out of stock, and I was out of luck. Extremely disappointed! Do not shop here!

Disgusting company, ordered an item it didn’t come 3 weeks later, reached out several times to hear nothing back, ordered another one and it came tried to get a refund for the first one and they refused. Going to do a charge back with my bank. DO NOT USE THIS COMPANY IT IS A FARCE