SephoraReviews of sephora.com

Great selection of products, ordering was easy, delivered in a timely manner, lovely products.

Ordered a product on 31 December. It is 24 January and I still have not received the delivery or any response for my multiple requests. I requested a refund on 10 January and no action at all. Evry confirmed that the parcel is lost. No customer support at all.

Not received my items , they’ve taken my money and kept the products I ordered with no sign of them arriving ever

Would give no stars if I could! Ordered an item early Jan received incorrect item as what I ordered out went of stock by the time they packed my order. No customer service to explain this just sent me a completely different item. Trying to contact to get a refund as I have had to make another purchase for what I wanted to order via another company! So angry with the shocking auto zendesk responses that I am receiving, does not solve my issue or give me a refund! They should be closed down!!!

Ich wünschte ich könnte noch weniger Sterne vergeben. Sephora ist und bleibt die frustrierendste Onlineshopping Erfahrung. Ich habe einen Gutschein geschenkt bekommen, konnte diesen jedoch nicht einlösen. Bei Nachfrage hieß es: technischer Fehler. Doch anstatt mir den Gutschein zu erstatten, habe ich wenig hilfreiche Kundenservice Mails bekommen. Mir wurden falsche Informationen zugeschickt: man hätte es mir gutgeschrieben (stimmte nicht). Danach: ich soll erst was bestellen. Auf die Nachfrage, ob ich dann nicht voll bezahlen muss, hieß es, ich soll was bestellen und dann stornieren. Und erst danach bekomme ich den Gutschein (was für ein Quatsch). Zudem wurde mir erst auf Nachfrage mitgeteilt, dass die Stornierung nur in den ersten 10 Minuten geht. Wo ich die Funktion finde, wurde mir trotz frage nicht beantwortet. Die Konversation läuft bereits seit Monaten! MONATEN! Es wurden dutzende von mails ausgetauscht. Und ich kriege jedes mal zusammenkopierte Mails mit unverständlichen Anleitungen. Der miserabelste Kundenservice aller Zeiten, Hände weg von Sephora-Gutscheinen!

I received a broken bottle of perfume which was opened on Christmas Day. I emailed company on Boxing Day to advise and asking for a refund. Many emails later I finally get a reply saying I was too late for a refund as just over 30 days since purchase. However I received it late with Evri and emailed them within 30 days. They say it’s date of dispatch that counts but consumer rights say it’s from date of delivery which I have proof of. I have sent them all the details, many times over, but they have never responded again.

Would give 0 stars if could. Missing item in gifts ordered for Christmas - despite doing an online missing claim and emailing them 3 times ( they just keep sending the same automated email telling me to do it via my online account) my account shows I processed this back in December but as yet no refund and no product! It’s a joke! Takes them about 2 weeks to send out the generic email too. I gather from reading rest of the reviews that I’m not alone!! Sort it out Sephora!!

Francesca commessa di SEPHORA forum è stata super gentile, ha capito il prodotto che descrivevo in un nano secondo e ha cercato il formato che desideravo fino alla fine anche se allo stand non era presente non ha cercato in nessun modo di vedermi altro perché al momento quello non era disponibile,mi ha seguito nel l’acquisto di altri prodotti da lei consigliati e alla fine mi ha portato la mia amata crema dopo che l’ha cercata ovunque, sorridente simpatica, no esageramente stucchevoli o pesanti come si vedono di solito. Tornerò sicuramente e soprattutto per lei. le grandi aziende dovrebbero premiare chi lavora così.