SephoraReviews of sephora.com

Horrible delivery experience (as usual) with Evri. Will not use Sephora again unless they switch to a professional courier service.

Italian Sephora REFUSES to accept returns via corriere, so they get caught in the postal service and end up being sent back to the sender a month later. I paid to send back product the day after it arrived, and have waited over a month for any communication, and today the package I sent on the 1st of January was returned to me with the message 'destination refused to accept package'. Crazy bad. I will never ever order from this terrible company again.

Sephora has taken over Feel Unique and what a mess. I received my order but want to return. I have been trying to request a return via their site it does not accept my order number. Have tried emailing and send messages via FB Messenger. No replies. Not impressed and certainly will think twice about using this company again. Customer Service clearly does not exists! Trading standards are being contacted as it’s shocking lack of service. How can I return something?!??!

SCAMMERS!!!! I want my money back!!!!!! your delivery company is ABSOLUTELY TRASH!!! I've been home waiting for the package all day and they never came but send me again the email where they missed me and try next working day. I guess they'll do the same and then I'll lose my money, readying the reviews here I'll never get a refund? I am disgusted thinking such a big brand use Evri as delivery courier that is the worst in the world. Don't buy online from them unless you're willing to give away your money for NOTHING!!!!!!!!

I couldn't believe that the good options for the birthday gift were gone...I was hoping to order something with the gift but somehow it was not as good as before.

I would never order from this company again. I had a missing order, tried to contact them several times and after 60 days I got the response that after 60 days they won’t be able to do the refund . Smart of them not so good for me.

Ordered items. Items not delivered. Emailed customer service and got an email back saying they were busy. Not heard anything since. No goods, no response, no refund. Avoid this company.

Dire customer service - will not accept returns from concession brands - won't use again