SephoraReviews of sephora.com

Beim ersten Versuch funktionierte PayPal nicht, seitens Sephora, da sagte man mir, dass ich ohne PayPal zahlen solle, das ginge sicher. Das mache ich aber nicht, weil eben nicht sicher, also habe ich es am nächsten Tag noch einmal versucht, (Sephora wollte mir Bescheid geben, wenn PayPal wieder funktioniert, haben sie aber nicht) und da hatte ich doppelt Glück: 1. Die Bestellung funktionierte und 2. ich bekam, da Wochenende, 20% auf meine Bestellung. Immerhin 8 EUR gespart! Heute wurde geliefert und ich bin sehr zufrieden.

Let me start off by saying I have been a sephora customers for for over 8 years! I guess that has now come to an end. I most of the time order online because the nearest store was an hour away. However that store has now closed also. We were out of town on vacation and I walk into a sephora greater by a nice lady. I told her what i needed and she grabbed them as I watched and checked out. The next day I open my foundation. It's the wrong color. I saw the girl grab from the correct slot however it was in the wrong spot. I closed it back up and used the last of my old makeup. I call sephora to see if I can exchange it or purchase the correct color and send this one back. Aretha informed me that was not possible. No returns by mail unless ordered online. Well the 2 closest stores that are and hour to an hour and half have both closed. This was a human error at no fault of mine or the sephora employee who handed it to me. I will making a trip to a new make-up counter because I will no longer be using Make up Forever due to the fact that sephora is one of the two stores who sell it.

Parcel not delivered. Still with Evri. Attempted chat on Facebook as I’m unable to find another way to communicate with the customer service team. Greater than 24 hrs for a reply. Seems very poor. It’s appears like customer service is non existent.

This company is sooo bad!! Do not use them. They sub out their orders to third parties. You pay for delivery with 1-2 day time frame, I'm now 5 days and counting. You cannot contact customer services, live chat only. The app crashes and you can't use it. Terrible company. Stick to Boots in UK.

Schon 2 mal was bestellt. Erstes Mal habe ich abgelaufenes Produkt erhalten(briogeo charcoal serum) - hatte eine gelbische Farbe. Und das zweite Mal habe ich mir spray bestellt, der schon geöffnet und benutzt war. Bin Echt enttäuscht!! Die Produkte die ich will sind nie im Shop. Ein drittes Mal wird nicht mehr geben. Schade schade!!!

Common theme here… promised discount doesn’t apply, free P&P over £20 didn’t apply, no answer whatsoever to queries. Pointless exercise. Ignore the perceived discounted price, cancels itself out.. Will not use again, feels untrustworthy

I ordered 2 sets of dr botanicals - only one arrived - there is no way to get a refund !! They are just ignoring my issuing item request - do not use - even eBay and prime acknowledge and refund missing items - very poor service - I have been ripped off !!!

Ich kann jeden nur davon abraten in diesem Unternehmen etwas zu bestellen. Total betrügerische Masche. Das scheint wohl deren Firmenpolitik zu sein. Lasst die Finger davon!!!!!!