SephoraReviews of sephora.com

I often buy in this store, as there is a large selection of fragrances for men. Although the price is too high for most products.

Sephora's same-day delivery service doesn't work. Delivery people don't contact you, won't leave package with concierge, note "failed" deliveries when no delivery attempt was made. Avoid at all costs.

garbage customer service justing looting people's money. customer service dont know what to reply and then they blame customer. complete garbage service. never ever go there. they just keep your money and product as well.

...next day delivery @sephora means, you get your items 2 weeks later... maybe you'll get them...

Personale gentile, prezzi un po’ sopra la media. Scrivo in particolare sul negozio Sephora Fiumara Genova, dove sono stata trattata con competenza e gentilezza dalla commessa Hilaria… grazie!

Parcel didn't arrive although it appears this was due to Evri. So, I contacted Sephora just now by online chat and spoke with Dani. Dani confirmed it was "lost in transit" and now one of my items was out of stock. Dani told me to choose if I would like a full refund or to continue with a replacement of the rest of my items. I told her I was having a think on what to do. I asked if I could have a free delivery goodwill gesture for me to order the out of stock item when it came back in stock - she refused and said it is not their fault it got lost. Dani said she had no information on when the item would come back in stock. She continued to refuse my free delivery request which I didn't feel was much to ask. Then she pushed me for a quick answer to if I preferred delivery of the other items or a full refund. She was rude and so I requested to speak with a Manager. Dani said she would see if they were available and just disappeared for a length of time. So then I messaged saying "hello" and didn't receive a reply. So then I messaged telling her to cancel my order. Funny enough, she replied then and said the order is refunded and have a lovely day. Disgusting customer service! Dani's Manager needs to see this review and deal with her attitude!

Ich bin total frustriert, ich habe es nach 15 Versuchen aufgegeben meine Bestellung abzugeben. Hab es in der App (am Handy, am Tablet) und zuletzt am Computer versucht. Erst einmal muss man zig Mal alles eingeben (Adresse, Liefermethode) - Adressdaten sind doch alle Profil hinterlegt? Dann wird alles retour gesetzt, wieder alles eingeben. Dann der furchtbare Bezahlvorgang - Kreditkarte --> es steht immer, dass nicht alles eingegeben worden ist, was nicht stimmt! Mehr als Name, Kartennummer, Ablaufdatum und dem 3stelligen Code geht doch nicht...? Klarna/Direktüberweisung geht auch nicht. Achja, der Lieblingsmarkenbonus (10%) wird auch nicht abgezogen. FURCHTBAR, ich habe keine Geduld für sowas. Ich kauf wieder bei Douglas ein! Schade, dass man nicht 0 Punkte geben kann.

I use to order a lot from Sephora but my recent experience made me stop. They have no customer support whatsoever.