SephoraReviews of sephora.com

Shambolic and non existent customer service - avoid this company. I used to have no problems at all when dealing with Sephora's predecessors Feel Unique. I placed an online order (FN69365263) on 22 March 2023 opting for next day delivery for which I paid an additional amount of £4.95. The goods did NOT arrive on 23 March so on 24 March I sent a message to Sephora's ' Webform Helpdesk ' advising them of this, and requesting that they refund the £4.95 to my card. I sent a further message to the 'Helpdesk' on 25 March and have to date received no response whatsoever from Sephora. There is no phone number that can be called so how can Sephora contend that they do in fact have a customer service department ?

Tem todas marcas, a entrega e rápida, bem embalado os produtos chegam perfeitos sem dizer que amo todos os produtos maravilhosos, eu compro e indico a sephora.

I was looking for some products, one very nice knowledgeable lady « Azita » on Park Royal location , helped me find the best products matching my budget, thank you Azita🙏🏻🙏🏻

I ordered 4 items from Sephora, I paid 2 amounts of next day deliveries because 3 items were being shipped by Sephora and 1 item was being shipped by LUNEIA (through sephora) Firstly they did not include the next day delivery charge for LUNEIA on the invoice though this was charged - a bit shady Secondly when my items didn’t arrive I went on Sephora to select my delivery and the item I had ordered that was being shipped by LUNEIA says it’s out of stock I contact Sephora to advise the above and they basically ignored all the points I made about: -the fact that i’d paid for next day delivery for both parts of the order and there only being one charge on the invoice - That I’d requested next day and it’s still not here (should have been yesterday) - That in my account when I’d selected this order it says the item is out of stock And they replied with ‘ The remaining part of your order should arrive with you shortly, if it does not arrive by 05/04/2023 please let me know so I can assist you further’ The 5th of April would make it 7 days since I’d ordered i’m no genius but I’d say this is outside ‘next day’ Oh and also they never let me know that there was a problem, I had to chase them and they still failed to address all the points I made. This is why they are rated so low!! avoid!!

E' stata una volta che ho comprato su Sephora ma sarà anche ultima. Un servizio clienti pessimo, la merce che mancava nell'ordine, non hanno saputo rimediare, il rossetto, liquido tra l'altro che non è arrivato sigillato. Ho chiesto di reintegrare e rivedere il mi ordine, mi hanno semplicemente detto che non possono fare niente. Non comprate mai online su Sephora, prezzi alti e servizio scarso.

Ordered aftershave it says 100 ml bottles x2 had these before with a different company these are not even half full, stay clear not one bottle but both, Thieves. Looking at the rest of the reviews on here let’s hope this is a sinking ship then we don’t have to deal with this kind of service .

Customer service at Sephora was atrocious and made my child cry and not want to eat dinner. I would give less than a 1 if I could, This was at Jordan Creek Mall Sephora in Iowa. My young child opened a bottle of perfume not knowing it was not a sampler. The Sephora woman working there said she didn't like my tone when I told her we heard her say to not open the bottle. As I was leaving I indicated that she was making my child cry and it was not ok to bully- she said to me "then you raised her wrong." I asked again to make sure I heard correctly and she said same to the manager and would not say sorry/ we didn't realize it was not a Tester Bottle. Not sure if manager will address. I will never go back. My child is 10-she didn't know better

Kaufabwicklung für 2 Produkte mit Gutschein und in der Bestätigungsemail stellt man fest, dass ein Produkt nicht mehr verfügbar war und raus genommen wurde und das ist mir schon zum 2. mal passiert. War mein letzter Einkauf bei Sephora