SephoraReviews of sephora.com

PIOR EXPERIÊNCIA DE COMPRA DOS ÚLTIMOS TEMPOS Comprei um presente para minha esposa dia 08 de março 2023 (que não era barato). Como passou o prazo de entrega e não entregavam, reclamei. Disseram que iam resolver. Não resolveram. Aí dia 26 pedi o cancelamento. Disseram que iam analisar (nunca vi analisar cancelamento). Aí dia 27 resolveram enviar. Enviaram. Dia 29, quando já esperava chegar, cancelaram, mas está na minha fatura do cartão (a cobrança). Moral da história, passadas 3 semanas desta "palhaçada", vou comprar na BelezzannnaWeeb (de onde sempre comprei). É o preço da traição. 🥹

ordered perfume on line, it came with a free mini perfume and 2 samples. Once my delivery date passed, I contacted CS and they said my order was lost! I asked if the carrier could be contacted and they said no... just no!!! Supervisor said he can reorder but my mini perfume and 1 of my samples are out of stock..(I'm just s.o.l. with that) They reordered and I was able to choose another mini but since it was a special offer, I can't get the other sample. (Gave 100 points.. that doesn't help) This was the 1st time I ordered and it was just a horrible experience. You would think Sephora would be a better business but NO THEY AREN'T!!!!!

Sephora. Warning DO NO BUY From SEPHORA.UK. I ordered one item. Sephora confirmed 1 item. Then I reicieved 3 litems and Sephora uk took payment for 3 items. I now have to report this company to my bank for refund. Today Sephora having read Trust Pilot have sent message for me to contact them..... They made mistake and have stolen money from my account. My bank will refund me but after Sephora's scam. NEVER use this company. I will keep Trust Pilot aware of this company's corrupt ion and dishonousty.

Placed an order for a Foreo Bear. This arrived promptly but faulty. Returned and have yet to receive my refund. Can not get a refund and have now lodged a dispute with my bank. Customer Service at Sephora absolute joke, their Instagram one is especially useless. They didn't even know the item is Returned! Order number FN68917041

I have honestly never left a negative review however I feel this is necessary as a change is needed and people need to be made aware of what they're getting into.. I ordered x2 face scrubs advertised at 60ml. I recieved x2 20ml face scrubs and the face scrubs appeared highly fake in comparison to the one which I previously bought directly from the other company's website. and in addition I never recieved the free P&P for spending over the £20 something threshold. I got in touch via the live webchat (as this is the only means in communication it seems) After a 45min wait to be connected I was told someone would be in touch or this would be resolved after x amount of time.. that time surpassed and I had to then again get in touch with another 40-45min connection time. to then be told please wait kindly for a 24-48hr response. AGAIN someone failed to be in touch or rectify this. so a THIRD time of waiting in a 40-45min queue I finally got refunded.. what a long winded horrible experience.. never ever again.. what a joke!

hi i ordered product late on monday night// straight away i had confirmation of order / it arrived thursday morning // great service at a good price // i will use sephora again

Ganz schlechtes Geschäft…. Man bestellt - dann bekommt man 2-3 Tage später eine Stornierungsmail. Keine Angabe von Gründen. Immerhin buchen sie nicht auch noch ab! Trotzdem - wenn es Produkte nicht gibt (vermute ich als Grund) dann muss man es im Shop als nicht erhältlich kennzeichnen - wer das nicht hinbekommt - sollte keinen Onlineshop betreiben!

I will never order from Sephora again. There are other places to get make up and beauty products from. If your order is cancelled they do not let you know. You just sit around waiting for your order to never arrive. If you have some sort of hold on your account, they don’t let you know. My ex husband had some sort of dispute with Sephora but the order was under my name, 4 years ago. I knew nothing about it nor was he even living with me at the time. Apparently because of that dispute it was put onto my account that I owed Sephora 129.00 and they would no longer let orders go through until I pay them 129.00. 4 years later I put in some online orders and finally called to find out where they were and I was told what was going on. So Sephora wants me to pay them 129.00 for something I had nothing to do with, knew nothing about and happened 4 years ago. I told them to kiss my….. If they had decent, proper customer service they would write it off and clear my account.