Diana K.
Shockingly Poor Customer Service – Order Never Received
As a newly registered customer, I placed my second order (#723010001199) with Sephora, and it never arrived. Despite providing official proof that the package never entered my address, I received no solution. Customer service agents Maria, Daniel, and even shift supervisor Adam offered nothing helpful. Maria terminated the chat mid-conversation. This level of service is unacceptable for a global brand. I’ve closed my account and will never order again. I urge others to proceed with caution.


