SephoraReviews of sephora.com

Køb aldrig produkter eller gaver i Sephora, når du er på ferie eller i butikker, der er placeret langt væk, fra hvor du selv bor. De yder Ingen rimelig bytteservice, når de sælger dig et defekt produkt. De kræver at du tager tilbage til den oprindelige butik, hvis du vil have det produkt du har købt og betalt for, eller ønsker pengene retur. Også selvom det er flere 100 km væk og der ligger en butik lige i nærheden. De fralægger sig alt ansvaret og placerer det i stedet på kunden. Man kan ej heller sende produktet ind til dem. Hvis jeg vil have et nyt produkt, så skal jeg betale mindst 780 kr i rejseomkostninger, Det er under alt kritik, for at bytte et produkt i deres butik, når fejlen i dette tilfælde er deres og ikke blot et fejlkøb fra kundens side

Complimenti a Tatiana Capitano, oggi allo store Sephora del Fiordaliso di Rozzano ha saputo cogliere le mie esigenze dandomi consigli molto apprezzati senza essere invadente come spesso purtroppo succede. Ottimo lavoro!

Voglio fare i complimenti a Claudia, una ragazza davvero gentile e preparata che mi ha aiutato a scegliere i trucchi perfetti per me. Ha ascoltato con attenzione le mie esigenze e mi ha consigliato prodotti adatti al mio tipo di pelle e ai miei gusti. Grazie alla sua professionalità e cortesia, la mia esperienza da Sephora è stata davvero piacevole. Consiglio vivamente di chiedere di lei se avete bisogno di un consiglio esperto! Sephora a Gigli calenzano !

I’m a Rouge member, and I’ve had two terrible experiences with Sephora that have completely turned me off from supporting the company ever again. First issue: I ordered two Charlotte Tilbury products in different shades and returned one online. I accidentally sent back the wrong shade (still brand new), and customer service refused to refund me. Fair enough—but when I asked for the product back, they told me it had to be discarded. So I lost the item and my money. After several frustrating emails and calls, they finally issued store credit. Not something I’d expect from a major beauty retailer. Second issue: I placed a large order on April 5, 2025, received it on April 7, and tried to return only a few items in-store on May 6. I was a few days past the 30-day refund window based on the order date, not the delivery date—which makes no sense, since the return window should logically start when the product is actually in the customer’s hands. Regardless, I said I’d take store credit, which had always been allowed up to 60 days. The associate refused, saying the return policy changed on April 24. I explained that my purchase was made before that change and that it was unreasonable to apply a new policy retroactively. She still refused—and these were products worth a few hundred dollars that I hadn’t even opened, just found cheaper dupes for. I stepped out of the store, called customer service while sitting on a bench outside, and then went back in with the rep on the phone. Only after the rep spoke directly to the manager was the return finally accepted — as she had to explain that any order placed before the policy change should still be honored. The associate eventually agreed, but acted like she was doing me a favor rather than simply following policy. My issue is never with the workers—I know retail is a tough job, and I truly respect those on the floor doing their best. What frustrates me is the corporate side. I never escalate things like this or contact customer service, but at this point, it’s not even about the money—it’s about the principle. It genuinely feels like customers are being taken advantage of - especially when we're the ones that keep them in business. Sephora’s return process is inconsistent, frustrating, and feels like it’s designed to wear customers down. The founder of LVMH is worth $379.98 billion, yet the company refuses to honor a simple, clearly justified return? If that’s not greed, I don’t know what is. I’ll be taking my business to Shoppers Drug Mart, thank you very much!

Be careful when ordering. There mystery free gift is nothing more than a free sample. Which you get two of when purchasing anyway.

Andrò per ordine di importanza: SMETTETELA di fare offerte FINTE!! La maggior parte dei marchi sono esclusi e c'è sempre un problema quando si inseriscono codici sconto per questo o per quello. Siete ormai dei "due di coppe", ormai aprire la mail è una perdita di tempo. Spedizioni a pagamento nel 2025, i competitor spediscono gratis a prescindere dall'importo e già vi fanno fuori. Pinalli e Douglas,così come i siti diretti come Tarte ecc.. ormai sono la mia scelta da tempo. Bye

Sono stata ad Euroma2 oggi pomeriggio e volevo fare i complimenti alla ragazza di nome Sofia. È stata gentilissima, veloce ed ha compreso subito ciò di cui avevo bisogno! Complimenti

Dropped by the Sephora at Armazéns do Chiado while I was in Lisbon. Place looks nice and there’s a good range of perfumes, but honestly felt a bit chaotic. Kinda hard to find someone to help, and when I did, they seemed a bit stressed or in a hurry. Not a bad store, just didn’t feel super welcoming. Ended up buying something, but wasn’t the best shopping experience I’ve had