SephoraReviews of sephora.com

Ho acquistato un profumo online e l'ho ritirato nella profumeria di Assago Milanofiori, all'interno del centro commerciale Carrefour. Ho trovato persone gentili e premurose. Una accoglienza davvero piacevole. In particolare mi ha accolto Simona che è stata squisita e preparata, ma anche Rosa e la Responsabile del negozio lo sono state altrettanto, dandomi, tra l'altro, omaggi veramente graditi. Consiglio questa profumeria dove traspare che il personale è preparato e svolge il proprio lavoro con piacere e professionalità.

Io e mia figlia siamo a Riccione siamo stati serviti da Marisa,molto professionale soprattutto nel consigliarci il prodotto con la gradazione giusta,gentilissima e disponibile, consiglio vivamente

Come al solito, maleducazione e incompetenza ai massimi livelli delle commesse. Ogni volta imbarazzanti. Che peccato

Order FN90994964 marked as dispatched on 29/05/2025, but I never received it. I visited the parcel shop 3 times, checked with neighbours — nothing. Customer service has ignored all my emails. Very disappointing experience. I’m now considering a refund through my bank.

The selection of brands is great. I wish they'd have more sales events where I could pick up items cheaper. I like the free samples they send with my purchases, however I also had trouble with a recent order where a lipstick was missing. It took some arguing with customer service to get the missing lipstick shipped. Apparently the company thought I had used it up or sold it and wanted a free replacement.

Ho trovato esattamente ciò che cercavo e sono molto soddisfatta dell'acquisto. Trovata benissimo con il personale sopratutto con la commessa Rebecca , che mi ha aiutato a scegliere il prodotto che mi serviva .

Sephora Barcelona Flagship store. I purchased 3 items from here, one being Charlotte Tilbury Magic Cream. I was visiting with a friend at the time as I live in Mallorca. Once back in Mallorca I realised they had sold me an empty Tester pot. I explained I didn’t have my receipt & that I paid cash. I gave them the time, date, items purchased, sent them photos where it clearly has a sticker on the front of the pot & also a Sephora sticker on the bottom with some hand written dates on but they are saying unless I have a receipt nothing can be done. I asked surely you can look at your till & see that I’m telling the truth. They are not interested

Sephora can't be nicer when making a purchase, but when it comes to a return, nope. Wasted 30min as the "manager" couldn't find the policy on returns. She told me there was a 30day return policy, BUT WHEN I SEARCHED Google, THAT WAS IN PLACE FOR 1 MONTH. but when I purchased the associate said items can be returned at any time. Was he lying or this associate who said she's manager but not state on her tag. This place is a joke, DONT WASTE YOUR MONEY HERE, ITS LIKE BUYING A PROMISE FROM A SNAKE OIL SALESMAN. JUST USE VASELINE AND YOULL BE BETTER THAN IF YOU BOUGHT THEIR OVERPRICED CRAP!!! THEN SHE SAID SHE CAN HELP ME FOND SOMETHING ELSE TO SPEND MY HARD EARNED MONEY ON. I Told HER I WILL NEVER SHOP IN THIS STORE AGAIN THAT ITS A JOKE, WANTS TO KEEP YOUR MONEY BUT NOT MAKE RETURNS. ON MY RECEIPT IT SAYS CHECK ONLINE FOR RETURN POLICY Which MEANS THERE WAS NO RETURN POLICY!!!