comGatewayReviews of secure.comgateway.com

Ahhhh comGateway. Where do I start? I received an email from them offering me 15% off shipping for the month of April. I had had my eye on a tiny, portable router that I wanted for travel, but it was only available at this stage in the US, so I figured this was the perfect opportunity to grab it. The router cost $59USD. The item arrived at my mailbox, I went to ship it, and I nearly had a heart attack at the price. They wanted $74USD ($106AUD) to ship it to me. ONE HUNDERED AND SIX DOLLARS. FOR A TINY 400 GRAM ITEM. I nearly had a heart attack. The "shipping component" was only about 25$, but then there is the "fuel surcharge", the "lithium ion battery" surcharge, the "remote area" surcharge (despite living in the second largest city in the state), and of course "fees and taxes" (which appeared to be twice as high as they should be). Oh well, all is not lost. I still have this code for 15% off shipping right? Well, sort of. Quite deceptively, it only applies to the base shipping cost, so really, you save absolute **** all. I tried using their live chat, repeatedly, to talk to someone about the charges. But despite it saying that they are "online", there was never anyone to talk to. I ended up sending them an email about the charges. Surely they can't be right. I got an email back a day later basically saying; "yes these charges are all valid. Suck eggs. We look forward to serving you in the future!" Oh boy. In addition they clarified for me that the fees and taxes were higher than 10% of the item, because the 10% GST is applicable to the value of the item + the shipping cost (so essentially, the higher they crank up the shipping cost, the more tax you pay). In addition, in this subcategory of charges, they also include a 5% "administration fee" (unlike eBay, or Amazon, or, well, anyone really). So keep in mind the 10% GST is actually 15% with these guys. At this point, what do you do? You've basically got a gun to your head, because you can't keep arguing with them back and forth, because you will run out of days of free storage and have to start paying even more. Also, the 15% off will end, so the meagre $4 saving from that would be gone also. So your choices are discard the item and lose the $59 USD you paid for it, pay additional money for them to send it back to Amazon and hope you can get your money back, or bite the bullet and pay their extortionate shipping fees. After a little research, I found that there are sellers on ebay that will ship this exact same item for as low as $27.34 (excluding tax). Obviously I understand that comGateway adds a margin because they are a business and that's why they exist. But this instance was just extreme, and the complete unwillingness to compromise just ticked me off.

I have been using ComGateway for about 18 months now, purely for business shipments. We purchase a number of parcels form all over the US, have then shipped to their warehouse, and on to us. We are a GST exempt business, and when the rules changed on July 1st 2018, ComGateway allowed us to have the parcels shipped to us in Australia, GST exempt. For those how don't know how GST exempt works, basically we don't pay GST on any imports, because we are not the end user, we resell these items in Australia, and then charge GST to customer/end user, and pass this on to the ATO. In the past, I had to argue with ComGateway to honour the GST exempt, which they finally did. They advised me that our account will be noted that we are GST exempt, and all future shipments will not incur the GST. All I need to do, was contact customer service and advise them before each shipment. So, over the course of the last few weeks, I had made all my orders with suppliers, and had these shipped to their warehouse, and I notified ComGateway that I have a shipment ready, and to please proceed without the GST, as per their promise. After a number of emails back and fourth, ComGateway have decided that they will no longer honour this, and I must pay all GST on the shipment, or any future shipments. No one informed me of this, no email, call etc of their changes. The GST amount is about $3500 USD - not a small amount. I also need to pay this on a credit card with crappy bank exchange rates. ComGateway are now advising that i will need to apply for a GST refund/reimbursement. Do I trust a company I don't know with $3500 USD of my money? Will the ATO refund this? To add to this, ComGateway are charging me $100 USD insurance on this shipment, when we already have insurance. I am very frustrated with the service from Comgateway and I certainly will not be using them in the future.

These guys do ship out the products but lots of savings cannot be made. The biggest issue is that they are not willing to help you out when shipping the parcel as a gift. It is like they want you to pay extra, i shop a lot for my kids in the US and tried this reshipper for one time. Just to find out how it works with a different party. Anyone who is considering the services of this company, better use SHIPITO. They offer lots of extra services and will save you much more money. Comegateway did a bad job and did not want to follow up my instructions because of their own interests. It costs my an extra 179 euro's instead.

I've been using Comgateway for more than 3 years now, with practically 100% perfect service at a great saving in postage. I've always found them responsive to any query and easy to deal with. One Box seems to offer small savings, especially if the packages would otherwise been shipped using volumetric weight. My only negative comment would be they seem to not process orders over the weekends and public holidays adding to delivery times, otherwise great.

Clearly stated that my package was for Christmas and it was a disaster! Customer service is poor and run on GMT+8, takes 24hr minimum for anyone to get back to you as there is no telephone number. My package was available to ship on the Thursday 20/12, I spent a day and a half trying to get hold of an agent as the website wouldn't allow me to select it for shipping. I spend 5hrs on Friday waiting for someone to talk to me over the live chat after which all that time it hadn't connected to an agent and they all of a sudden went offline!! They got back to me on Saturday morning which was useless as they said there was a technical fault and the technical team wouldn't be available until Monday the 24/12. After talking to the manager to complain on the Sunday I waited on the phone to let me know when the technical team would arrive into work so I can wake up due to the time difference... I was then told they have been given the Xmas eve and Xmas day off therefore wouldn't be able to do anything until boxing day 26/12... WHICH IS TOTALLY BIZARRE FOR A SERVICES COMPANY WHO DEPEND ON THESE IMPORTANT HOLIDAYS FOR BUSINESS... after much deliberation an agent called me Sunday night saying the problem had been fixed. I then was able to ship the package the following morning when the US office opens.. however some incompetent being put in the wrong destination of shipping my package was now being sent to Hong Kong and not Bahrain... We found out through a contact we have in FedEx and they denied any fault from comGateway's end even though we have proof. And now currently my package is being rerouted through Hong Kong. Having paid 36% of the order in total of our package and its a complete scam! The "express" service they use (which was apparently a free upgrade) is FedEx economy shipping. After paying over $400 for this service I would say they are SCAMMERS!

ONEBOX is a rip-off!! They charges US$10 for repacking and there's NO OPTION TO CANCEL when you signed up for it

Used the "Repackage service" twice already and both times lost money! MyUS repackages for free

we are an online shop, one customer bought an item from us, but our system shows fraud order, we are trying to contact them to get more information, one week later, no email, no call back from our voice message.