comGatewayReviews of secure.comgateway.com

I used comGateway recently and it was the worst online company I have used to date. I bought 4 shirts and 3 x 100ml of cosmetics, and they charged me a total of 6.5kg volume weight when in fact the actual weight was less than 2kg. They refused to repack the items for me, saying that would destroy the boxes. Nonsense. They just wanted to charge more. I used their services as I have an Amex promotion. However, they refused to acknowledge the promo, and said I should have registered on their cousin website called globalshop.com. That is not even accurate, and yet another attempt to cheat customers. I made a complaint via email to their customer services, and their reply was rude, and a flat NO. They do not even offer a telephone number for me to call. Basically, they just do not want to talk to you, and they can just hide away behind emails. Very lousy and impersonal service, and they will not address your concerns. I do not advise using them.

My DHL consignment was delayed because the content of every individual package was given the same description. It was clear just from looking at some of them that the description was wrong, so customs held them and opened every one. The error in the documentation might have been the fault of the carrier or Comgateway. That's not clear -- and no one is telling. Delays are also caused by admin and customer service being located in Singapore, while the physical operation is on the US west coast. There's a huge time difference between the two locations, so the receipt of a package at their depot might not be notified to the client and registered online until a couple of business days later. A client has to wait till this process is completed before forwarding can be requested. Comgateway consolidates, but does not pack items together (unless you pay extra), then it charges for the rounded-up-to-the-nearest-half-kilo chargeable weight of each item separately and adds them together. This makes the amount payable somewhat greater. For example, two separate packs of tissues would be a chargeable half kilo each. I found customer service often slow to respond, then a tad argumentative. They were unhelpful with a simple request regarding billing, and at least one message received no response at all. The only options for contacting them are email, and online chat during Singapore working hours. No phone number. On the positive side, I do like the way they scan invoices/packing slips supplied by merchants and allow clients to view and download them. The online interface is good. And all my items did arrive in good condition. Not my worst experience with a forwarding company, by any means, but I believe they could have done much better. I will not be using them in the future.