comGatewayReviews of secure.comgateway.com

SO EXPENSIVE. Hidden costs until you get to check out, be careful. This company used to be one of the best with very reasonable prices to ship to Australia. Now a 5kg box will cost you 400AUD to ship. Look at other options!!

I was using this company for years. They had excellent service and good shipping rates. Their consolidation packing was next to none, it was awesome. Then sometime in 2022..... 1. they had a staff shortage that really dragged them down. 2. in the middle of the staff shortage this year, 2023, they moved warehouse and it went from bad to a disaster. I abandoned ship after the warehouse move and reading the reviews, I am glad I did. Pity, I really liked them..... :-(

It's a pity that CGW went downhill. Used their buy for me services multiple times, transactions were swift & effortless. Until the beginning of this year everything starts to slide. Hopefully one day, this website can come alive again, better.

They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.

Not responding service i ship package from the ebay for Nike Air dunk SB , in status are ship , but don't show up at my account ... still need help in momment

I have dealt with ComGateway a lot over the past 6 months and am relieved to say that my relationship with this company has now come to an end. Some things they do very well - the processing of parcels, repacking etc. done by the Oregon warehouse is excellent. The price for the quality and speed of shipping is reasonable. Where they fall down is in transparency of pricing and in their customer service when things get complicated. I am, frankly, shocked at how little expertise there is in the customer service team in understanding the import requirements - this has caused me a LOT of headaches, asking complicated questions and getting generic answers until I finally got assistance from the Manager (Rodgelyn), who seems to be the only person who understands how things work. The hidden charges are also just not on. Their website outlines fees and charges but this is NOT everything they will charge you if you go ahead and ship a parcel with them. You only find out about their 5% admin fee and how they administer that when you go to ship. On top of that, their online fee calculator is frequently overcharging you - I had my own spreadsheet to estimate the fees and charges so I knew what to expect before I agreed to use them, and they were out by USD200 in some cases!!!!! Dealing with customer service is also very slow - simple enquiries take 24 hours and complex ones can take 2-3 days to get a response on. The live chat doesn't work at all any more and hasn't for more than a month. All in all, using their service created more stress than it relieved, and I have now moved to another provider who does not charge GST (as a small business, this is much easier to deal with because I am registered for GST so should not have to pay it) and responds to my enquiries within hours not days. My advice is to RUN, don't walk, to another supplier.

The package arrived on time, however it was missing a pair of shoes from one of the combined orders!

I'm SO disappointed with Comgateway. I have used them for several years and it's been great, BUT this last year everything went downhill. HOW? Wrong package sent to me. My own package taken hostage until I returned the wrong package. My own package then taking an additional 6 weeks to be shipped with no reason why. Items completely destroyed due to poor ONEBOX packaging. My purchase sliced open when they opened it to check contents and a piece of packing tape put over the slice, but I was NOT notified and it wasn't marked as a damaged item, so I had to pay shipping to get it to me only to throw it away because I couldn't use it. What else? I could go on, but this is already getting too long. You get the idea. I haven't edited this review after one bad experience, but after numerous in the space of less than a year. ORIGINAL REVIEW: Great company! I use them once a month. Just be careful when ordering "flammable" items such as essential oils as they will say they need to do HazMat and charge you an additional $35.