Schwan'sReviews of schwans.com

I placed order last week and was given today as a delivery date between 12 and 3, I have spent most of my day off waiting and they never showed. I also received a text yesterday confirming. When I called they said it wasn't supposed to deliver today...really?? Why did you send me a text then? I'll never order from them again.

Friday was the second time that they didn't deliver my order & was told that the driver was here. When I told them that there was nothing left in bags, they had no answer for me. Driver lied as he never came to my door as he usually rings the doorbell. I have video proof that he never came & they still lied. Then they told me that my order was cancelled & I didn't cancel but the driver did!!! Not worth my time & money anymore. Terrible service this year for some reason & always an excuse. DONE!

As an older woman, I work to avoid being harassed. This is literally what Schwans is doing. Called, gave email to correct getting someone else's email, emailed them. It's been going on over a year now. My personal opinion is to stay clear of a company whose employees and or handling of others are that ill tempered or spiteful. If they treat others in such a way, what could they be doing to the food?

Scheduled delivery rescheduled a week later two separate times. Second was also rescheduled two times in later delivery. Then never showed. Person at Schwan's web didn't cancel as requested Schwan's rescheduled. I called real Person and finally after lied to said vehicle problems.....probably. Might work except I know Schwan's should already know if that was real. Not even an apology. I don't believe they care as campaign said. Liars!

I called them to clarify why my Driver was contacted about my issues below because my Driver called me and I dont normally receive phone calls from my Driver. I asked the Consumer Affairs Representative why they Never replied, Well I tried to once again today to chat with a Representative about my concern with my last order and the Broken cones in #019. The Representative suggested I call and speak to Consumer Affairs. I spoke to a representative who attempted to transfer me to Consumer Affairs but was unable to get thru to them. As I stated before, I don't Need a REFUND or Replacement, I just wanted to bring this to someone's attention. I did open another cone last night and this one surprisingly wasn't broken, so only 8 out of 9 were broken so far, still unacceptable. I had already received a replacement for Item #007 because the cones were Soggy... and even the replacement box was NOT what I have come to expect from Schwans. In checking your Online Reviews, I see that I am Not the only one that feels there is a Problem with this Item and I Quote: "I have to agree with other reviewer about the cones. the ice cream is still awesome but this may be my last order if Schwans doesn't figure out the problem." I couldn't return Items #092, Soft Cheese Stuffed Pretzels or Item #546, Potato Encrusted Cod because I had cooked them All from the package so there was Nothing to Return to my Driver. Everyone complained that the Pretzels must have come from Save-A-Lot because they tasted like Plastic and on the other occasion that I baked the Cod, Everyone that had it complained that it made them sick, and even I had to admit that it did the same to me. It tasted Very Good, but hours later you paid for it in the bathroom. I won't even consider the thought of ordering either of these again since my replacement of #007 wasn't much better than the original. Item #023 may have been a problem in the truck, when I opened these to give them to the kids, they were almost flat and once opened the sticks were barely in the product. The kids ended up opening two or 3 and putting them into a bowl to eat them like ice cream. Again this could have been caused by them getting smashed in the truck or them partially melting, either way I will Not purchase them again. I do still have a few things that I can continue to purchase from Schwans and will continue to do so, until I have a problem with those. I don't want to appear to be a problem customer but at the same time Schwans claims to stand behind their products with their 100% guarantee and states that, "we want to hear from our customers", maybe you need to add, we want to hear from you, but don't expect anyone to contact you back. I just feel bad for my Delivery Driver, that his order with me will continue to shrink because of this, it's Not his fault, he is Just the Driver.... The Problems are with the Product and my Lost Confidence in Schwan's producing a quality product.

I was supposed to have my order shipped on 1/17. I'm in Ohio and we got hit with a snow storm. I figured my shipment was just delayed. I kept checking my emails to see if I would be notified and kept checking my door since it's just a drop off. Nothing! So I call Tuesday, 1/18, customer service was horrible. He does tell me my order will be shipped this Saturday, 1/22! Still no email to tell me that! And you can't just email them anymore, I got an email back saying: In an effort to provide our customers with timely and accurate customer service, we have discontinued the use of email as a “contact us” channel.  For immediate assistance, call us at 1-888-SCHWANS (1-888-724-9267) or chat with us online at www schwans com Sincerely, Consumer Care Schwan's Home Delivery Phone: 888-724-9267 Order today at www schwans com So anyways, I ask him why I wasn't notified by email, he says my email wasn't set up!! Really!?? They sure as heck email me about my order and when they take funds from my account or when they don't have what I ordered. They can't send a courteous email saying my shippment will be delayed a week??? I don't think he understood, he sends me a link to create an account. OMG!! I'm not mad at the driver by any means but I am however livid that you didn't notify me about the change in delivery. A week is a huge deal!! I cant believe I had to call and find out. And I'm irritated you don't have helpful customer service!

This company is horrible and their customer service is the worst I have ever dealt with. They're clueless and cannot help you in anyway. Placed and order on Dec22, ship date was Jan7. Well it never shipped, showing pending. I call to find out why and they have no idea. The guy tells me that he guesses the carrier didn't pick it up but can't be sure! Tells me its in cold storage, whatever that means. Have no idea when it's going to ship. Refuses to let me cancel the order. The worst is that they never even contacted me to tell me they were having a shipping issue. I found out when I contacted my mother -in-law to see if she liked the food, surprise, she never received it. They never contact customers with order/shipping issues!! It's not their policy to do so! The only contact they make is to send a tracking number when and if the items are shipped. Other than that, the customer is left hanging and apparently there's no one there to take care of order issues. Why bother having customer service that have no idea of what they're doing. When I told the rep that I was disappointed with his answers he told me "what do you want me to do about it" . That was it , I told him I'm disputing the charges and he could eat the food. Save yourself the frustration of dealing with an inept company.

Something has changed with this company. Customer service used to be good. My last order was a nightmare and, literally, my last order with this company. First, I had to scramble to replace items that never arrived for the holiday.. I was lied to by customer service reps and told to contact UPS when there wasn't even a tracking number generated. The order was sitting on their floor the whole time. It required 8 phone calls and a supervisor to get involved, and I still got stuck with almost $100 of spoiled food two weeks later, puddles of melted ice cream on my floor from carrying the packages in, and the best they did was to offer me $20 in reward points, which I declined. It will cost me more to dispose of this mess I won't do business with them again.