Schwan'sReviews of schwans.com

I haven't received an order since Schwan's stopped having drivers. My latest order has not come-- payment has cleared the bank.(shipping cost more than the food). Now I find it is in a different town to be picked up. Schwan's used to do good business in this area. I suspect many have given up, as I will.

We were out walking when we spotted a Schwan's truck. We approached the driver wanting to purchase precooked hamburgers. The gal, Dani, was friendly, engaging and accommodating to our order. An exceptional employee as Dani represents the company with pride and positive attitude. Dennis Kluesner - Joyce Gibbs (author)

I ordered 5 items. Schwan's added 10 additional items to my order totaling over $200.00. So I tried again the next day again ordering 5 items and once again there was an additional item that I did not order. There system is so screwed up. Then trying to get my rewards deducted was another ordeal. I could have went to the grocery store quicker. This will be my last order.

Ordered December 12th items for Christmas dinner. Said will receive December 22nd. A bit close but ok. It was shipped December 22nd UPS and will not be received until December 27th. Too late for Christmas. Will close my account will not order from them again and will not recommend to friends and family. Very dissatisfied

I've ordered from Schwan's for 25 years or so, and it's always been hit or miss when it comes to service. But my latest experience makes it clear the company is now second-tier at best. I placed an order in early November; my order included a number of items I planned to use for Thanksgiving, and my credit card was charged. I was told my carrier would be by on the Monday prior to Thanksgiving, between 9 a.m. and 6 p.m. When the carrier hadn't arrived by 7 p.m., I called Schwan's, and the rep was baffled as to why my order hadn't been delivered. After several minutes on hold while she investigated, she told me the driver hadn't actually done his route that day. She said she had no additional information -- and no way to contact the driver or his local branch -- but she assured me that she could reschedule the delivery for Wednesday (the day before Thanksgiving) for between noon and 3 p.m. I emphasized the importance of receiving the order before the holiday. At 4 p.m. on Wednesday, I called to ask about the delivery, and was connected with an annoyingly upbeat and chipper male who, once I explained the reason for my call, put me on hold for several minutes, only to inform me that ... guess what? -- the driver hadn't actually done his route that day, and ... of course ... he had no way of contacting the driver or the local branch. And gosh, he was very sorry, but that he'd be happy to reschedule the delivery for after the holiday. I was decidedly *not* upbeat and chipper, and expressed my frustration. He could say nothing other than, "I understand." I canceled the order. The Friday following Thanksgiving, I called to ask when my credit card would be refunded. The rep assured me the order hadn't been processed, so all my credit card would show would be a "pending" charge. Not so. The card was charged the full amount of the delivery, minus two items that weren't in stock. Though she kept insisting I hadn't been charged -- "because that's not our policy" -- I offered to send her a screen shot of my credit card statement I was viewing on my computer at that moment. She said she couldn't access email images. I asked if I could speak to a supervisor or someone in billing to discuss the issue. Once again, she insisted the charge was merely a "pending charge" (nearly two weeks after I'd ordered), and that she had no way of forwarding my call. She couldn't have been any less helpful -- or any less compassionate. The most frustrating part of all of this is how helpless Schwan's customer service is. They have no contact with drivers or local branches, they can't connect you with someone at the company who can assist you with your specific problem, and they seem to have little respect for their customers (and little pride in their company). This was my final dealings with Schwan's. I've cut them slack (lots of it) over the years, but I've been loyal nonetheless. No more.

Delivery was 6 days late.tried to cancel the order but they would not cancel it.

I had an order placed for a party this weekend and it was supposed to be delivered by schwans today between 12 and 3 but they never showed up or notified me that there was an issue with my delivery. When I called customer service they told me that they did not have access to the truck could not get my order delivered today or any time before next week which is too late. Now I have a party in 3 days and Schwan's left me hanging. Unacceptable.

Initially I had a positive outlook on this company the food is good for the most part however recently I had to reschedule my delivery which was to see the lease the beginning of a living nightmare due to a family emergency I rescheduled it after two phone calls to customer service to July 27 I am 100 miles away and I get a car from the Schwans delivery driver saying he is going to be making my delivery with frozen food to see the least I was very pissed off call Schwans the next day they know nothing about this and are still saying it’s the 27th next day I get another email saying it’s been rescheduled for August with no authorization for me call Schwans Beck was told oh no you are scheduled now for July 16 which is today so I drove 100 miles to be back here for the driver I’ve been here all day no driver call swans they said sorry not sure what to tell you we can reschedule this I’ve told them no I wanna canceled they said all they can do is submit the email they cannot cancel it at this point I have blocked my credit card and requested a new credit card I no longer trust Schwans definitely one of the worst customer service experiences I’ve had in quite some time will never order from this Company again and definitely will never recommend them to anyone else