Schwan'sReviews of schwans.com

Signing off with Yelloh. Takeover of Schwan’s has been bad. Ordered my usual, where I mostly want the steamed vegetables. They delivered everything BUT the vegetables, saying they were out of stock. But they weren’t out of stock. I checked. So then I thought I’d order JUST the vegetables and nothing else to make sure I received them and they wanted to tack on a $19.99 dollar “delivery fee.” Not paying $20 dollars to get $15 dollars of food. Ridiculous! Good bye Schwan’s and goodbye Yelloh.

We bought the old fashioned apple pie for years and it was a favorite of my friends and family. Well the last time I ordered they had changed to the classic Apple pie and everyone hated it. No one finished their peices. No need to order from Schwan’s anymore

My delivery driver is amazing...let's make sure that's understood first. But, ever since the company was taken over by a south Korean company several years ago, the quality of the food and the customer service have become some of the worst in the industry. Further, popular items that I had come to depend on in rotation in our home have disappeared and/or become discontinued, with little or no notice. While I want to continue to use Schwans, it's becoming harder for me to justify the costs (many items I CAN get cheaper locally AND either pick them up or have them delivered). I'm afraid that Schwans is becoming a dinosaur in the modern industry and will continue to go downhill and disappoint it's large and faithful customer base.

Today is the last day I get service from schwan's, I have been disrespected for the last time. The delivery driver told me that they don't accept cash anymore. This is un American.

I have been a Customer with Schwans off & on for about 20 yrs. And it saddens me to say how SAD I am at how the "Old-Fashioned, Grandma Homemade" Flavor of the Schwans Foods have been LOST!! When I FIRST tasted a Schwans Meal, it was My Favorite Food...a Homemade Chicken Pot Pie that Scwans calls a Chicken Bake and a PEACH PIE by Schwans that tasted like my GRANDMAS!!! OMG....to DIE FOR!! The TASTE of those TWO BROUGHT TEARS to My Eyes.. the MEMORIES came crushing back at me!! Sadly, NOW Schwans NO LONGER Sells that Luscious Peach Pie AND that AMAZING CHICKEN BAKE SAUCE has been CHANGED SO MANY times through the years, I Can NO LONGER TASTE My Grandma in your PIES!! WHY Did ya'll CHANGE IT?! IT WAS PERFECTION!! Ya'll are LOSING Your HOMEMADE REPUTATION!! PLEASE BRING THEM BACK!! Get RID of ALL those "FAKE, FROZEN PIES" you can buy at ANY Grocery Store!! Your 1st Checken Bake was PERFECTION!! And.. so was your PEACH PIE!! Your LOSING "GRANDMA" IN YOUR FOODS° BRING THEM BACK...PLEASE!!! TY.Patricia and Ernest Gonzales. 830-557-3212. Blessings....

I have been a long time Schwan's home delivery customer , I used to order bi-weekly then changed to once a month always a large order. There was a special going on that if you ordered over $100. that you would receive $15.00 off your order , great I always order more than $100.00 , so I started to add to my cart (I was signed in ) my usual chicken and a couple of my regular items were on sale so I added those into the cart wanting to wait until I could ask my husband if he wanted anything special before I placed the order. The next morning I went back to my cart and all the prices had jumped up to the regular prices not the sale prices that were in my cart when I added them and they were to be one sale until midnight the next night. I looked at the site and the prices were on the site as regular priced , which seemed odd. I had added these items at around 3:00 am so they should have been the same at 1:00 pm the same day. I was upset and called the Schwan's toll free number and after waiting much too long finally spoke to an agent whom had no idea what she was doing , she was to transfer me to someone that knew what to do and when she did she disconnected me ! I had to go through the whole wait again and finally spoke to someone else whom could do nothing , I asked to speak to a Supervisor and I finally did , I explained what had happened and he basically called me a liar , he said I must not have been signed into my account when I added the items , I told him to check and he did , the items were still in my cart but at the regular prices not sale prices. He told me that they were not in sale and if they were the sale was over, I said they were on sale and still should be and as long as I put them in my cart when on sale they should have stayed on sale. He said they never were on sale , I believe that was calling me a liar and I was livid. I asked what he could do about the issue and he said he could out of courtesy give me $5.00 rewards off my next order and I said NO way , there will be no next order and I will not even place this one and I was going to add to it. He changed his tone and said he could give me a credit for the amount of the difference and I would see it on my order , I said I want to see it before I order and he said I would. Luckily I kept him on the phone as he was doing what he said he would , he said go back to your pending order and you'll see the credit. What I saw was an extra charge added not a credit and I told him so, he tried to tell me that's what it would look like and I said NO it would not. I said just forget it I don't need Schwans I can get someone to go to the store for me. I will not be placing anymore orders , you just lost a customer. He then said, oh I see where the error is , you're correct I added it instead of crediting it.I said I don' care about the order you called me a liar and think you're giving me a courtesy by giving me what I should be getting to start with. This is not the first time I have had trouble with Schwans prices and promotions , they are always trying to scam people and I'm sure they get away with it a lot with older folks that aren't sharp or are too trusting. Well , I'm not one to back down. I really wanted the order and absolutely love my delivery guy so I did add to my order so I could say Good Bye to my delivery guy as I won't be ordering from Schwans anymore. I explained to my delivery guy and he felt bad as I did but like I told him, Nobody calls me a liar and gets my business and believe me they will lose more , I know a lot of people and they can get out they don't need Schwans.