Schwan'sReviews of schwans.com

I placed ONE order ever with this company and it was a huge mess. The online delivery date changed twice with no explanation as to why. Reps on live chat and by phone could NOT tell me why either! Absolutely no clue and no offer to look into the issue. It was also setting the delivery date 3 weeks out for items that the site was saying was "in stock". So several days later I call to check on it again and then I get told "Oh I see on our calendar we can make a delivery this coming Wed if you want that." So I said Ok. Around 5 pm on Tuesday comes and I log in online to check on my order. The online info wasn't updated to match what I was told on the phone. So I manage to find a phone # for a local office vs calling the toll-free Minnesota office. The guy in the local office said "Well I dont know why the scheduled delivery for tomorrow because the truck isn't even in town. It's not coming back to town until Thursday. Those people that answer the phone in Minnesota don't know what our local calendar scheduling is for our deliveries." OK.....He was nice and offered to drop my order off personally on his way home for the night. I was grateful but due to this experience I NEVER want to do business with Schwan's again. So therefore I logged into my account that I was forced to create to place my order and guess what? NO option whatsoever to "close account". Really?!!! If I opened the account I should fully expect to be able to "close" or "delete" the same said account. That seems like a pretty reasonable expectation. Especially since its not like I'm ordering a pair of shoes that might need a return or exchange. Think about it. So I live chat and give ALL the account information, account # etc and request my account be closed and info deleted from the database. Chat rep Robin S was dismissive and had no desire to help. She actually told me they have "no way to delete it". So I called the Minnesota HQ office. I got told it was being passed along. I waited a week and checked email as I had asked for email confirmation that my request was honored and taken care of. No email. Called the local office and that guy told me he was passing it on. Waited several more days. Called Minnesota again and this time was told they should have no problem processing the request but that they'd have to pass it on. Fine. Then rec'd the following response in my email from CASSIE BRYANT from their Consumer Care Team: Thank you for contacting Schwan's Home Service. We have received your request to discontinue service and don't want to see you go! We would appreciate the opportunity to make this right with you and would love to hear your feedback regarding your experience with us. We greatly value our customer's feedback and we pride ourselves not only on our exceptional customer service but also exceeding our customers' expectations. Please give us a call at 866-252-6045, or simply reply to this email, to discuss your request in further detail. You are a valued customer of Schwan's Home Service. If we can be of any assistance in the future, please don't hesitate to contact us. Cassie B. Consumer Care Team Member Office: 866-252-6045 Well, the way I look at it is I might be a "valued customer" to them but honestly they're not a "valued company" to me after screwing up my one and only order and then BS'ing me over and over again when I request to close my account and have my information removed from their database. The fact that their website asked me to create an account to place an order was fine but when I wanted to stop doing business and logged into to close the account, I then noticed there's no online option to do so. Not under the profile or account setting or anything. Ok, well in the day and age that we're in right now, that is a huge problem and design flaw with the website programming. Any company right now should be smart enough to have a "close account" option. Especially where its the type of account where the "merchandise" is obviously not going to be able to be returned! DUH!!!! This company needs to pull its head out of its @$$. BEWARE!!!!

I have been a customer for a few years and am really pleased with the service and food. Once in awhile I'll try something and not like it, but it's just a matter of taste. Most of what I've tried I have really liked. Frozen food made easy. I live alone and I like that foods come bagged or boxed so you can take individual portions out and they heat up in the oven or microwave. Super easy and delicious. I'm set up for delivery when I order something, usually every two weeks. Great service!

We love Schwans! We have never had a problem. Food is excellent except a couple that were not impressive but delivery is always on time and food is always fresh. The delivery man even called us to let us know he was outside. I don't understand the poor reviews from others. John and Janis Hernando Fl

Been along time customer, have recommended to many friends today my delivery was late, contacted my delivery person texted me Ran out of food. Why wasn't I notified. I am now on a 30 min wait to company. suggested i PRE- ORDER I have confirmation of my original order dated March 28th I am disabled, Sr, health issues, I depend on Schwan's for my groceries. Never thought they would treat a customer this way.

Ordered. Was supposed to receive on Friday. They confirmed delivery Saturday. Still no order. Rudest customer service. Basically, I paid for nothing.

I have been a long time Schwan's home delivery customer , I used to order bi-weekly then changed to once a month always a large order. There was a special going on that if you ordered over $100. that you would receive $15.00 off your order , great I always order more than $100.00 , so I started to add to my cart (I was signed in ) my usual chicken and a couple of my regular items were on sale so I added those into the cart wanting to wait until I could ask my husband if he wanted anything special before I placed the order. The next morning I went back to my cart and all the prices had jumped up to the regular prices not the sale prices that were in my cart when I added them and they were to be one sale until midnight the next night. I looked at the site and the prices were on the site as regular priced , which seemed odd. I had added these items at around 3:00 am so they should have been the same at 1:00 pm the same day. I was upset and called the Schwan's toll free number and after waiting much too long finally spoke to an agent whom had no idea what she was doing , she was to transfer me to someone that knew what to do and when she did she disconnected me ! I had to go through the whole wait again and finally spoke to someone else whom could do nothing , I asked to speak to a Supervisor and I finally did , I explained what had happened and he basically called me a liar , he said I must not have been signed into my account when I added the items , I told him to check and he did , the items were still in my cart but at the regular prices not sale prices. He told me that they were not in sale and if they were the sale was over, I said they were on sale and still should be and as long as I put them in my cart when on sale they should have stayed on sale. He said they never were on sale , I believe that was calling me a liar and I was livid. I asked what he could do about the issue and he said he could out of courtesy give me $5.00 rewards off my next order and I said NO way , there will be no next order and I will not even place this one and I was going to add to it. He changed his tone and said he could give me a credit for the amount of the difference and I would see it on my order , I said I want to see it before I order and he said I would. Luckily I kept him on the phone as he was doing what he said he would , he said go back to your pending order and you'll see the credit. What I saw was an extra charge added not a credit and I told him so, he tried to tell me that's what it would look like and I said NO it would not. I said just forget it I don't need Schwans I can get someone to go to the store for me. I will not be placing anymore orders , you just lost a customer. He then said, oh I see where the error is , you're correct I added it instead of crediting it.I said I don' care about the order you called me a liar and think you're giving me a courtesy by giving me what I should be getting to start with. This is not the first time I have had trouble with Schwans prices and promotions , they are always trying to scam people and I'm sure they get away with it a lot with older folks that aren't sharp or are too trusting. Well , I'm not one to back down. I really wanted the order and absolutely love my delivery guy so I did add to my order so I could say Good Bye to my delivery guy as I won't be ordering from Schwans anymore. I explained to my delivery guy and he felt bad as I did but like I told him, Nobody calls me a liar and gets my business and believe me they will lose more , I know a lot of people and they can get out they don't need Schwans.

Schwans.com is pretty great. If you are anything like me you would rather do something that you like doing as opposed to rushing out to the store, wasting gas, spending time hunting for items, and waiting in long check out lines. Schwan's makes it easy you just go to the site, point at the items that you want in your fridge, click, enter your credit card info and get your deliveries! It is that easy and the best part is that you can order things like meat and ice cream. I love technology because they have cut down on my trips to the store..