Charles SchwabReviews of schwab.com

I have never had to call a bank as much as I have had to call CS. I have had endless frustrating issues since I began using my debit card regularly. Small local purchases at the gas station get flagged for fraud, my card randomly declines both online and in person, even when I have more than enough money to cover the purchase, and setting up travel notices is pointless because my card still gets declined while traveling. It takes a minimum of 20 mins on the phone each time I call, only for them to continually pass the buck and blame Visa. That’s funny since every other debit card I have owned has also been a Visa but I have NEVER had any of the constant issues I have had with their stupid useless card. They have never been able to provide a reasonable answer other than to blame the merchant (while other customers with a different bank have no issue making purchases at the same store) or Visa itself. It is none of those. The problem is this joke of a bank. Highly NOT recommended unless you always carry a back up debit card since theirs is utterly useless. I only keep them because they reimburse international ATM fees.

Schwab Torrance branch provides very BAD customer services. They deposited my IRA check to the wrong account and told me it will be corrected within 24-72 hours. After a week and half it has NOT been corrected. I have to waste my time to call Schwab customer service and walk in to the branch office to follow up. THIS IS RIDICULOUS AND NOT ACCEPTABLE!

I have had only great interactions with this company. I've been with CS for almost a year now. Wonderful international travel perks(great exchange rates, returns on expensive withdrawal fees), helpful with investments, and easy online banking. Super responsive if I've tried to contact them about anything as well.

Opened a new account yesterday, tried to get into it today, I couldn't get into it, cause they locked it. It won't be available until Friday or Monday-- WHAT IS THAT ABOUT? -- "for my own protection"-REALLY??, while they have a $100,000+ OF MY MONEY I CAN'T GET TO. Don't use this organization, I sincerely regret this decision!!

Just suspended my account today because I request a check lol. They say it’s fraud to make sure was me but now can’t access and it’s been 24 hours well it clearly was me request check since did over phone and verified myself yet they lock it for no good reason

Schwab locked me out of my mobile account with a HTTP404 error message and I'm losing thousands. Now I'm on hold with the Tech department not answering the phone as the Market drops dramatically. Outrageous. Law suit in the works!

After owning 3 C Schwab accounts for many years I found that when I needed them to help me track a transfer of funds in the amount of $33,000 they simply put me on hold over 8 international cell phone calls and never got back to me. Finally after 9 days I am told that they were verifying my account and under the Patriot At they did not have to tell me anything or send me notifications. Since I had already gone through a verification process on every call I made I doubt this is true. No apology, refund of call fees or any acknowledgment of what the delay of this transaction did to me. I will be moving on to somewhere else in 2 weeks.

I used to think their customer service was good. It went much worse in the last year. It’s not uncommon to get disconnected and get no callback which is very frustrating. Today I spent 1 hour speaking to representatives, waiting, only to hear “oh, actually we can’t do it on Saturday, call us on Monday”. And then they blocked my account. I feel like they are making my life miserable on purpose. All I’m trying to do is pay rent using Zelle. Update: when I called them on Monday, they told me they couldn’t verify my identity and had me go to their branch. At the branch after verifying my identity they made me call customer service again, it’s ridiculous. Took them an hour to unblock my account. Nobody was even able to say why they blocked my account in the first place. They said “we weren’t able to verify your identity”. Well, why don’t you try harder instead of wasting people’s time?