Brieuc J.
time wasting bureaucracy
Each time I try to do something with Schwab, there's a paperwork problem. They lose papers or ignore them without notifying me when they see something they don't like in them, I have to call them to discover what's going on, wait on hold, explain the problem several times to different people, and then get to resubmit the paper of the day, and wait until the next issue can be discovered and addressed. Their customer service agents are nice and professional but powerless to solve the issues created by the internal bureaucracy. In addition, the site is frequently undergoing maintenance during the weekend, preventing users from accessing their accounts. It makes it very challenging to use for busy people who spend their week working and want to manage their accounts during the weekend.