Charles SchwabReviews of schwab.com

I've been a customer for ages, and had fairly large balances (much has been transferred out). I find it amazing that they advertise their paid lending program on their public website, but wouldn't offer it to me. I have identical equities at other companies that pay with the program. It's false advertising in my opinion. Also, they recently changed how they manage Health Savings Accounts - you can no longer invest on the Schwab website, and need to transfer cash to Webster bank to do anything, and then you pay a monthly fee. This just leads to a messy and annoying experience for the customer. Schwab needs to rethink both programs - perhaps get out of Health Savings altogether, and stop advertising paid lending if they aren't going to offer it to high-ish value existing customers.

A company I worked for gave me a 401k here and I had it for many years. I was enrolled in an "Aggressive" strategy, which for a long time worked well and I was happy with. Then my financial advisor pointed out that what was in the "Aggressive" plan had been changed without my knowledge and without any notification, so I decided to move this money to a different account. I have tried UNSUCCESSFULLY 4 times now to close this account, and each time a few cents remain in there so it accrues and I have to keep rolling over silly distribution amounts. Every time I do it they tell me "this is the last time" but it's starting to feel like they're just trying to keep my account against my wishes. Every few months I have to get a rollover distribution and waste my time and energy trying to permanently close this account.

transferred an IRA to another firm and Scwab charged me $50 on a $407 transfer

Website is slow, inaccurate and sometimes down completely. I like one thing about Schwab, the percentage of each equity in my portfolio, that has improved my overall performance. Otherwise, it's lame. It will give you one account summary and if you refresh it's different, by a lot! I miss Ameritrade.

I tried to place a trade with a broker and I was in a hurry in pre-market. I proceeded to get a lecture as to why I could not place the trade on-line. I am 70 years old and already knew why, but he insisted on lecturing me instead of placing my trade. I hung up because I was so pissed off.

It's hard to describe how poor their customer service is when a company's phone disconnects you after the answering machine message giving you their hours of work. Before Covid they had great reviews, after Covid I think they forgot to rehire their employees.

Good for banking only, Charles Schwab is a terrible choice for long term investment . The returns on my $40k investment has been really frustrating . I paid the same amount to PAY MINE , i got more than $60k after a month . The right information is really vital in decision making to make you progress .

My limited experience with Schwab representatives is that they are pompous, condescending & unhelpful. Do not recommend.