Charles SchwabReviews of schwab.com

Hold time > 15 minutes , had to hang up !! What happened to Schwab - did they lay off all their staff ??

They won't wire my funds for a real estate purchase. be reviewed by fraud/loss prevention. Say it has to asked alot of questions including the address of the property and then for a copy of the settlement statement. None of their business. So they are holding up the closing.

Horrible and more horrible. FAQs don't come anywhere near answering a question. You are constantly asked Want to open an account?? Want to open a bank account??? You cannot ever login and when you try to reach customer service it's a nightmare and you're on hold for 42+ minutes. They do not care at all about clients and they offer no help with anything. Horrible horrible company and my account was sent to them. So sad and so ridiculous that the company brags it does great things for clients. IT DOES NOTHING AND YOU CANNOT REACH ANYONE.

Shockingly poor customer service. Waited ridiculously long times on the phone and again on live chat to be connected with a representative. Had to abandon both attempts. These people simply don’t care about individual customers.

My father was a client. I took him to have his grandchild as his beneficiary this was very important to him. We fill out all paperwork. He passed the following year. When I contacted them they said they didn’t enter the beneficiaries and the paperwork must have been discarded. July will be a year. I have a lawyer but Charles Schwab is not only giving me the runaround but my lawyer as well. My father had these stocks for a very long time and it’s a large amount. It appears they’re doing everything possible to hold on to it. Was hoping to keep everything there but as soon as this is resolved I’m moving out of Charles Schwab. I don’t trust them.

“My experience with Charles Schwab has been positive overall. The platform is known for its professional investment tools, reliable customer support, and easy access to stocks, ETFs, and retirement accounts. Many users appreciate its security features and educational resources for beginners. The mobile app and website are also helpful for tracking investments and market updates. Overall, it is widely considered a trusted company for investing and long-term financial planning.”

For years their API has required reauthenticating any integration every 7 days. They completely ignore the feedback and complaints on this even though it’s a clearly unreasonable decision that would take them seconds to fix.

What happened to me in Friday was horrible, an order was executed on Friday and it was so supposed to be a sell order, I called in and everything was straightened out then with a reassurance that there was going to be a busted order and a reimbursement would happen today, and I went to my account just now seen no update of a refund, besides my account was 70% less then it should of been, and I was lied to by Schwab employees on Friday . And for this reason, is why I say stay away from Schwab services and brokerage, they will lie to your face and go do something else. How can you trust a brokerage that would do that! To lie to one of there clients and say it's okay when it is not okay. If you want a brokerage that lies to you, then Schwab is for you!