SchlageReviews of schlage.com

no customer service at Schlage - unbelievable

No customer support.

Bought Schlage lock and less than two years it stopped working, then had to wait 3 months to get a replacement from Schlage, had to pay to get it re installed and less than a month later the lock is not working. Really regret buying Schlage, worst lock ever. a real headache!

Their encode plus locks are defective. Amazon kept sending replacements for the smart wi fi but both were defective. Schlage has the worst customer service. Wait times to reach someone well over 1 hr then the person you speak with is clueless. They ask for email documentation but never respond once you send the information in.

Exact same complaint as everyone else here. Program code doesn't work, customer service won't answer the phone, no help videos online for our specific model, manual gives no explanation for our issue. Ridiculous. Will definitely be looking to replace for another brand.

Absolutely no help. Over an hour on hold and still no answer. Just to ask about using the warranty since the lock went dead after 3 months

Same as all the others. Program code is not functioning and Schlage customer service will not answer the telephone.

Actually, it seems that the product is very well made. However, the instructions refer to User Codes and a Program code, but instructions not clear regarding the purpose or use of program code; so, I called customer support. Here is where things headed south unnecessarily. This line gives absolutely no indication of estimated wait times (like real companies); nor is there an option to receive a call back when a rep is available. I was on hold for just under an hour with no hint of how much longer. Eventually, I spoke with and delightful, helpful agent who answered my question very quickly and professionally. He noted the source of my confusion, which I suspect will not be addressed. He also apologized for the system giving no anticipated wait time, nor options for a call back; stating that he has raised this issue in the past, but it goes unaddressed: WHY, this is 2023!!! In conclusion, the Schlage Keypad Deadbolt I purchased seems like a fine product; their instructions could have been clearer regarding the purpose/use of Program Code; the phone prompt system used to connect to a customer service rep is outdated, inadequate, and frustrating; once I FINALLY navigated the obtuse, irritating, unresponsive phone prompt system and eventually spoke with a customer service rep, he was a very helpful, knowledgeable employee in the United States who spoke English... a refreshing end to earlier frustration.