Scent DecantReviews of scentdecant.com

I’ve placed a couple of orders with Scent Decant. Both shipped quickly and were well packaged. The second order had one scent that was wrong. I contacted them via email with pictures of the invoice with the wrong scent that arrived. They got back to me the same day and shipped out the correct scent very quickly. They were polite and apologetic. I was impressed with the customer service I received and I’ve been very happy with the quality of the scents. I look forward to my next order with them.

I had a shipping issue with my order and ScentDecant was real fast to correct my issue for me and get another order shipped out to me in a timely manner.

Since I've been looking to buy a new perfume, I ordered six samples of scents that intrigued me. They came yesterday. I was excited that the first one I opened, Opium, was lovely. It stayed with me for the rest of the day. I've decided to try a new one each day. Very happy so far!

I’ve bought 3 different times good selection ships fairly quick if you have an issue with your order they responded the same day on a Saturday replacements where shipped out Sunday so great customer service

I ordered 3 samples and forgot to change my delivery address when I changed the billing address. I didn't catch my error until I received notice that my package had been delivered and I reported I had not received the package. I let customer service know that my current address was the same as the billing address. I then received an email letting me know that the products I ordered were being sent to me again at no charge. This is exceptional customer service. I will definitely continue to use scent decant.

I received a cracked sample bottle which was promptly replaced, hassle free. A company with such good customer service means as much to me as a good product!

Fast response, good customer service, thanks.

Beware this company. It is a neat service they offer as a company, but unfortunately the customer service is not there. I placed a few small orders to try some different scents, great. When I got around to placing the larger order for larger sizes one of the products shipped was the wrong product. I informed them and they flat out refused to send me the correct product even after going back and forth several times and me offering to send back the incorrect product. Stay away.