NC
System flaws and untrained tech support
I noticed that their "sale price" following the link inside their marketing emails was changing back to the normal price when I returned to it by clicking the same link the 2nd and 3rd time. My order history was all deleted when I needed to look up a product as well. I described the issues to them via email, but over 3 different responses, they asked me to prove it by offering screenshots. I explained that I couldn't have a screenshot because it was a phenomenon, not an error. I also didn't have access to the sale price to catch an image for them even while the sale was still going on. How can I "screenshot" showing me receiving their message with the low price, clicking it the first time to show the sale price, going back to the same link the 2nd time, and clicking it to show them the changed price? How can I "screenshot" my order history which included so many dates, point purchases and its balances reducing over time as I spent it, and then disappearing as a whole? All in all, NONE of the issues was ever slightly resolved or even carefully investigated. In the final message, they still required screenshots as a way of proof, and added, "[...] if you still have doubts about the price, we recommend that you place an order carefully." Well, thanks a lot to warn me about your tricky prices. I will carefully observe the prices because you admit that you can always bait me with low prices and then overcharge me If I won't double-check! 2 stars are generously given for their prompt responses.



