Weee!Reviews of sayweee.com

I've been ordering from Weee for about a year now and really appreciate the selection, freshness, and quality of groceries they have available, especially when it comes to Filipino food which can be quite hard to find! Their delivery has always been reliable and within the stated delivery window in all the times I've ordered. (For reference, I live in New York - not sure if the experience differs for customers in other regions.)

Horrible delivery delay. Initially my order was scheduled to be delivered between 12p and 3p. But by noon the app was still showing the order was being prepared prior to shipping. I sensed there might be a delay so I call off work that night. Thank god I did because by 4 pm the order still wasn’t delivered and the app updated the delivery time to between 7 pm and 10 pm. Like what?? Terrible delay on the delivery time. It’s like the old days sitting at home waiting to sign a package from UPS.

Took my money but did not deliver. Joke if a service

They suddenly deleted my account and I had coupons and points on there. It's not fair. Their driver didn't arrive because of some emergency and I ended up not receiving the order after waiting the entire day. They never communicated this to me. Now they are saying I got too many refunds, but every case is different and they have it on record that their driver caused the problem. I was a gold member and supported them through covid. I'm sad they're throwing away their customer like this.

SUCKS! if you're an e-commerce company make sure your site or app works at all times, This company is always up and down. Not to mention, their cost of product is not good, Maybe good for people who cant get hands-on Asian groceries but ppl who lives in the city, their price and product quality is not there

They sent you products which you ordered are totally different than the pictures show. When you requested for return they told you it was ordered from 3rd party. But I ordered from weee app. It’s deceiving customers and asking me to pay for shipping costs from USA to China. No more business with weee.

They provide free shipping if customers spend over 39 dollars and delivery the next day. However, they will send you an email that orders take another business. That means packages are stuck in the driver's car in an area that has no AC for 24 hours. I received a pack of natto which is rotten. I ordered again from them and tried to give them one more chance and my orders arrived the next day of the ETA date. As a result, some of my orders need to be kept cold that became rotten.

If you don't experience any issues/need to contact the company, Weee has a broad selection of products. BUT Weee does NOT honor promotions or advertised prices. Horrendous customer service. Customer service takes forever to respond AND makes the company's technical issues your problem. It's up to the customer to solve their software development issues. This isn't a cultural or language issue. Weee's customer service is worse than anything in China and Asia. Their service is equivalent to fraud/black market sites, meaning it's nonexistent. Delivery is 50:50. If you live in a hot climate, be leery of ordering anything needing refrigeration. They pack the frozen stuff pretty well with dry ice. BUT skimp on the refrigerated products (one small ice pack for a large bag). Again, non existent customer service