Lovepreet S.
Worst service quality DO NOT BUY FROM THEM
THIS IS MY UPDATED review as i was forced to delete my original genuine review about the company after it was dishonestly flagged by them ! Updated Review After Nordica Responded 1. Trust Issues & Poor Service • I faced significant difficulties after placing my order. ORDER PLACED ON NOV 26 2024 Got delivered on feb 3 even i was told sauna was in stock and ready to be shipped in week or 2 time • My calls were ignored, and responses to my queries were delayed. 20+ calls made during this time • I was misled multiple times about the status of my order. • Their overseas support team had language barriers, making communication frustrating. Sauna ships from outside of USA 2. Product & Delivery Issues • The company charges excessive shipping fees but does the bare minimum to unload a 1,600 lb shipment • There was no clear product description distinguishing between self-built vs. pre-assembled options. • The assembly manual I received was not in proper U.S. English, making it difficult to follow. • The manual lacked proper step-by-step guidance. All pictures in one page no 1 to 2 to 3 to 4 step way 3. Additional Costs & Poor Quality • I had to spend an extra $4,000 on labor and electrical work just to get this assembled after it is not easy for a normal person to assemble in my opinion • The materials were subpar, with wood cracking and breaking not good quality at all • Due to unclear instructions and slow customer service, my sauna parts were damaged by weather. 4. Customer Support & Communication Issues • I called 10-14 times but only received one callback and two text responses from there bathing brand support but did got response 4-5 times of sauna lady later assigned after my anger and turmoil about delivery being delayed for months • Support took an entire day to respond, even when I needed immediate assistance. • They didn’t even know my order details correctly, claiming I bought a 4-person sauna when I actually purchased a 3-person one as you see in there response 5. Concerns About Reviews & Company Accountability • I question the authenticity of their reviews, as my experience was completely different. • I am willing to provide proof (videos and documents) of the struggles I went through. • After taking my money, Nordica Sauna avoided responsibility and left me to deal with all these issues. Final Verdict I strongly advise against purchasing from Nordica Sauna. The lack of transparency, poor product quality, high hidden costs, and unresponsive customer service make it a complete waste of money and effort.
Response from SaunaKits.comFeb 14, 2025
Lovepreet, First and foremost, clearly we failed to meet your expectations here, and for that, let me apologize on behalf of the team here at Nordica Sauna. With that being said, I do need to set the record straight for others who may be reading this, as much of what you have outlined is not accurate. An overwhelming amount of our reviews are positive and contradict your opening statement. We are trustworthy and 99.99% of our customers agree with that as shown by our other reviews on this very page. The sauna kit that you purchased, which is 1,680 lbs, is certainly a project to assemble, however, we do try to make the process as easy and with as much peace of mind as is possible for such a purchase. In fact, we have sold many units of the sauna kit that you purchased: the SaunaLife 4-Person Cube-Series Outdoor Home Sauna Kit and it is one of the highest quality product offerings on our website. You stated that we did not properly indicate that this sauna kit, which includes kit in the name, does not arrive pre assembled. I will certainly forward your feedback to the team so that we can make improvements here. However, for clarity, the product title does indicate that this is indeed a kit and not a pre assembled sauna. Additionally, our website allows our customers to filter by whether assembly is required or not, and states that "Most saunas deliver as a kit." Regarding "excessive shipping fees" and "overpriced products": we are required in our agreements with our manufacturing partners to charge the shipping fees indicated on the product page and have no control whatsoever over shipping charges. The same is true for pricing; we do not set the price of the products listed on our website and are contractually obligated to price the units at the price decided upon by the manufacturer. Regarding "bare minimum efforts to unload": the product page outlines that this shipment is "Curbside delivery only and will lower the items to ground level." Regarding "extensive lies about whats going on after ordering" and "youll have to wait couple business days": unfortunately, your order did experience delays due to unprecedented holiday and peak season demand. We were notified by the manufacturer of these delays and kept you informed to the best of our ability. You were not lied to any point in time. We would never lie to our customers. However, we are at the mercy of product availability from our manufacturing partners and we do our best to keep customers informed in the rare event that their order is delayed. Additionally, we are specifically instructed by our manufacturing partners not to provide technical support as this can create a liability. In a case such as yours, where technical support is required, we immediately connect you directly with the manufacturer who is more suitable at handling technical-related inquiries regarding their products. On that note, they have tried to reach out many times to assist you. Regarding "diff language manuals": SaunaLife manuals are only in English and are not translated in any other languages. It is important for us to outline for our other customers, what is accurate and what is not. If we make a mistake, we will own it and make sure our customers are taken care of. In this case, we will not tolerate false and defamatory comments to go unaddressed. Additionally, we do not tolerate our customer service team being on the receiving end of profanity, which you did on numerous occasions. I do apologize that we were unable to meet your expectations. Best regards, Chris