Santander Consumer USASantander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
495 approved reviews, newest moderated first
Kyra H.
System won’t let me log in to a new account because you never removed the 2 old ones
Response from Santander Consumer USAApr 4, 2025
Hello Kyra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Mark R.
Asking me questions about my first grade teacher’s name 42 years ago asking me my spouse’s name. I don’t have one. Ask me where my dad grew up. You don’t need to know that.
Response from Santander Consumer USAMar 31, 2025
Hello Mark! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Felix R.
Initiating the lease was the most terrible experience that I've had in 30 years. I don't know who screwed up the mixup with the car (Santander had different car from what I was actually getting); but then Santander didn't get the lease paperwork correctly (one customer vs me and my wife). UPDATE 5/7/2025 - for the record, over a month later I did not receive any calls from Santander. Not saying I need one at this time; but the response promised one in 24-48 hours UPDATE 8/2/2025 - As is common security best practice, I am not providing PII during unsolicited inbound calls. Moreover, I am not expecting any information that would require authentication. Finally, you have my phone number that you are calling - you are welcome to send OTP to it for verification. Your comment makes me feel even more uncomfortable due to your disregard of security best practices.
Response from Santander Consumer USAMar 31, 2025
Hello Felix! Thank you so much for taking the time to provide your feedback. This definitely isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day! UPDATE 5/7/25; Hello Felix! We appreciate the update but we did confirm that one of our specialists did attempt to contact you via phone and email. Per our record we show a phone call attempt on 4/1/2025 which there was no answer, but a voicemail message was left, and an email was also sent out the same day trying to make contact. We also confirmed a 2nd attempt was made on 4/2/2025 and per our records there was an answer but the party that answered refused to verify any information, and no further assistance could be provided without authenticating information. If further assistance is needed please feel free let us know and we'll be happy to have another specialist reach out or you can also give us a call at 888-222-4227. Have a great day!
Antje M G.
easy to deal with nice and pleasant to deal with
Response from Santander Consumer USAMar 28, 2025
Hello Antje! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Pablo S.
Vehicle: 2017 CHEVROLE CORVETTE Terrible service, mainly cause this wasn't me!!!
Response from Santander Consumer USAMar 25, 2025
Hello Pablo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Dennis M.
I appreciate this lender looking 👀 beyond some credit card accounts I had to stop paying on because it was a rip off. I appreciate this lender taking into consideration that I have Never 🚫 had a Repossession of any vehicle 🚗 I ever agreed to purchase. I have paid in full every auto loan I have ever had. Thanks 🙏 for all of the kindness and understanding. Dennis W Mooney Jr Lenoir, NC 28645
Response from Santander Consumer USAMar 19, 2025
Hi Dennis! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Shatassia
You guys sold me a dangerous car!!! All the lights came on and the car is in the shop for repairs that’s totaling $3000 to be fixed because the warranty was VOID because if a previous accident!!!
Response from Santander Consumer USAMar 14, 2025
Hello Shatassia! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Wayne N.
No experience car note is to high to much for me to pay for
Response from Santander Consumer USAMar 14, 2025
Hi Wayne! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!