Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Murray
Apr 21, 2025
No help (twice called)
I called twice to set up my account online, but it tells me my email is already connected to an account. I tried to reset my password, but it tells me my account is locked. I spoke with a rep, and they tell me there is nothing they can do. All i got was we are sorry. So I'm stuck with no online account
Response from Santander Consumer USAApr 22, 2025
Hello Murray! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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nathan M.
Apr 18, 2025
WORST BANKING EXPERIENCE
This has to be the absolute WORST banking experience I’ve ever had to deal with. My vehicle had been totaled and they have been insanely difficult on getting my insurance the information needed to pay off the loan. Finally after weeks of no response from Santander my insurance finally gets the paperwork they need and issue the check to pay it off. But now I’m stuck in limbo waiting for anyone competent enough apply the check towards my account. Now I’m stuck paying money towards a totaled car every month until someone can fix this. I have had my autopay setup and they gladly pulled the money from my account but then tell me that I’m past due. So now I’m losing money on this car and this bank is going to ruin my credit because they can’t properly post the money I paid ON TIME to my account. Their customer service is little to no help at all. The website is horrible and provides very minimal information. I would avoid having to do business with this bank at all costs !
Response from Santander Consumer USAApr 21, 2025
Hello Nathan! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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JOHN T.
Apr 12, 2025
Lots of timeout errors on account creation.
Got an email to set up an account. Filled in the information, got a 6 digit security code. Entered the code, the website didn't proceed. Just spun and reset. I'm a little concerned this was a scam because the welcome message also used the wrong car, but eventually it let me log in and set up autopay with the correct car on the 3rd attempt. It's fine.
Response from Santander Consumer USAApr 14, 2025
Hello John! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Marlon H.
Apr 10, 2025
I was locked out of my account and the…
I was locked out of my account and the woman I talked to was very helpful of getting me unlocked
Response from Santander Consumer USAApr 11, 2025
Hello Marlon! Thank you so much for taking the time to provide your feedback regarding your experience and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Nikki J.
Apr 9, 2025
I just got with this bank
I just got with this bank, but I’m so blessed that they gave me a chance. I will not have one late payment!!!
Response from Santander Consumer USAApr 11, 2025
Hello Nikki! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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stacy B.
Apr 9, 2025
They were nice and professional
They were nice and professional. Explained things and easy and Quick.
Response from Santander Consumer USAApr 11, 2025
Hello Stacy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Angela S.
Apr 9, 2025
I spoke with customer service and they…
I spoke with customer service and they are the most professional group of people you would recommend to everyone you know too do business with. I have 2025 Silverado Trail Boss and Santander owns the loan. All your questions and concerns are very satisfactory and if you feel you didn’t quite understand they break it down to your level of understanding. No one is felt out of order. Before ending your call your are definitely satisfied and at ease.
Response from Santander Consumer USAApr 9, 2025
Hello Angela! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Raymond M.
Apr 9, 2025
I have been put on a spam list after…
I have been put on a spam list after getting this loan. I am anxious to refinance with another lender.
Response from Santander Consumer USAApr 9, 2025
Hello Raymond! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Please click here https://santanderconsumerusa.com/support#/articles/how-do-i-opt-out-of-receiving-email-communications----76962cdb-2b95-47cf-9ef3-e67b5bb1fac6 to review how to opt out of receiving email communications. We hope this helps and if you have any other questions or concerns, please feel free to give us a call at 888-222-4227. Have a great day!
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