Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

David W.
May 16, 2025
This company was rude and uncareing
This company was rude and Repossessed my vehicle with no warning. they refused to work with me although I was willing to pay my past amount. they told my pay at the full price of the vehicle or nothing. I will never work with his Company again. If I see there name I will walk away. I understand I defaulted but at least work with me or attempt to. interest was outrageous and they seemed to eager to take the vehicle. I will report these people to the better business burro if they don't work with me and will tell everyone I see to stay away
Response from Santander Consumer USAMay 16, 2025
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We have sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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David L B.
May 13, 2025
Horrible lease initiation —FIXED
You sent me an email that doesn’t show as important. I’ve NEVER heard of you before. 15 days later my lease is delinquent. Not a single piece of US Mail. HOW WAS I SUPPOSED TO KNOW. I had already provided bank account information to Tesla… apparently you never received it. UPDATE: received a call today from a very helpful person who said she was in the executive office. Started with a sincere apology. Double checked my information and it turns out that somewhere between Tesla and Santander, my house number was wrong. They had sent a statement but it was returned as undeliverable. She also confirmed that my payment (made yesterday) had been processed and that the account is current. She went on to verify that no negative credit information had been reported. Well done!
Response from Santander Consumer USAMay 13, 2025
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We have sent your information over to one of our specialists to review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Taulant B.
May 13, 2025
This bank doesn’t care about their…
This bank doesn’t care about their customers, they only care about their F-K money. And stealing it.
Response from Santander Consumer USAMay 13, 2025
Hello Taulant! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we hate that you feel this way. We have sent your information over to one of our specialists to review your concerns and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Justice C.
May 5, 2025
Paid off car in December 2024 has not…
Paid off car in December 2024 has not and will not electronically release title and has disabled my account can't contact
Response from Santander Consumer USAMay 6, 2025
Hello Justice! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialist for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Irene B.
Apr 29, 2025
It’s a struggle for many days to use…
It’s a struggle for many days to use their website.. wasted time and energy just trying to log in to their online account
Response from Santander Consumer USAMay 1, 2025
Hello Irene! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We've sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Tracie
Apr 26, 2025
I asked for a copy of my loan…
I asked for a copy of my loan application and never received it.
Response from Santander Consumer USAApr 28, 2025
Hello Tracie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Customer
Apr 25, 2025
This is a company with NO humanity at all
This is a company with NO humanity at all. GREEDY! This was my 2nd car I bought thru them, first one paid off. They got paid by my car insurance and GAP. It wasnt enough, I still owed $2,200. I chose NOT finance with them on a new car due to the RUDE people in their call center. Calling me "sir". I am a female, no transgender here. They laughed, getting their jollies from pissing off a customer! What fun that is! They got paid $23,000 from my insurance. I still owed, and they ramped on me, took my credit score into the toilet. Calling me at all hours, texting, emailing and mail. even tho this car was paid off 5 years ahead of time, they still harassed me endlessly even tho I told them to STOP! I struggled to make car payments on my new car along with this wrecked car. Accident cases take months to settle, so they added late fees. I asked them to remove it now that the case is finally settled and I can pay off what I owe. and NEVER do business again with them! They decided not to take off the late fees. Bye bye forever and I will tell everyone I meet not to finance thru them!
Response from Santander Consumer USAApr 28, 2025
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Yunier Barcelo G.
Apr 23, 2025
Me siento complacido y agradecido por…
Me siento complacido y agradecido por la atención y creo que seré un cliente fiel a futuro
Response from Santander Consumer USAApr 23, 2025
¡Hola Yunier! Muchas gracias por tomarte el tiempo para compartir tus comentarios y valoramos tu preferencia. Si tienes alguna pregunta o inquietud, no dudes en llamarnos al 888.222.4227. ¡Que tengas un buen día!
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