Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Ann
Oct 22, 2026
I am a disabled senior citizen and my…
I am a disabled senior citizen and my income has decreased. Therefore some bills have fallen behind and gone into collections. However, I always pay my rent, car note, car insurance and utilities on time. Every one turned me down, even Hyundai Finance and I have never missed a payment since the 90’s. I had one previous loan with Santander and they excepted my loan application and didn’t base their approval on credit scores alone. I am truly thankful.
Response from Santander Consumer USAOct 23, 2026
Hi Ann! Thank you so much for taking the time to provide your feedback. So glad we were able to help! We appreciate your business and continued loyalty. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Sam Saldivar J.
Oct 22, 2026
Thank you for the ease yo work with…
Thank you for the ease yo work with your institution online. We appreciate the applications features.
Response from Santander Consumer USAOct 22, 2026
Hello Sam! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Mark B.
Oct 19, 2026
So far
So far, no paperwork was mailed to me. All i got was a phishing email. Sorry i need documentation proving who you are.
Response from Santander Consumer USAOct 20, 2026
Hello Mark! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Edgardo P.
Oct 19, 2026
Muy amable y profesional la agente que…
Muy amable y profesional la agente que me atendió
Response from Santander Consumer USAOct 20, 2026
Hello Edgardo! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Carlos R.
Oct 17, 2026
Horrible!!!!
Horrible!!!!! Represantives keep stalling telling me 3 to 5 days everytime I call for my refund unbelievable frustrating talking to people overseas having to explain myself over and over again. They tell me To send them a bank statement for past 6 months, I send it to them and they come up with more excuses everytime. Worst experience I have ever had with customer service ever. Stay away from these people!!
Response from Santander Consumer USAOct 19, 2026
Hello Carlos! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional information. Please review your email at your earliest convenience. Have a great day!
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Laura G.
Oct 17, 2026
Car payment
I needed reassurance on how I would be making payments. Person who helped me answered all my questions and was a pleasant person.
Response from Santander Consumer USAOct 19, 2026
Hello Laura! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Blanca H.
Oct 16, 2026
Great customer service
Great customer service. Efficient
Response from Santander Consumer USAOct 16, 2026
Hello Blanca! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Marvina C.
Oct 15, 2026
Great Customer Service
I would like to recognize the outstanding customer service I received when contacting Santander Consumer USA. The representative was extremely professional, knowledgeable, patient, and genuinely helpful. He went above and beyond by offering valuable advice on setting up automatic payments directly through my financial institution, allowing me to make my monthly payments early and better manage my finances. What impressed me most was that he didn’t just answer my questions; he took the time to provide a practical solution that would benefit me moving forward. It is refreshing to speak with someone who truly cares about helping customers. His professionalism, positive attitude, and willingness to educate me made this a wonderful customer service experience. Thank you, Santander Consumer USA, for having representatives who understand that excellent customer service is not just about answering questions, but also about making a positive difference for the customer.
Response from Santander Consumer USAOct 15, 2026
Hello Marvina! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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